Triage RN

Job Title

Pacific Cancer Care has provided superior care for patients for nearly 50 years. We make every patient our priority. We are a family here at PCC, each member of the team cares deeply, often for a very personal reason, and that means a lot to our patients

Essential Role & Responsibilities:

• Manage chemotherapy side effects and oncological emergencies via telephone triage and in-person assessment.
• Determine appropriate care setting (ER, clinic, homecare) and coordinate follow-up care.
• Prescribe and communicate treatment plans and patient teaching per established protocols.
• Triages phone calls according to acuity; provides or obtains sound nursing advice/medical response same day (90% of the time).
• Notify MD of urgent/critical findings for response within 30 minutes; identify patients requiring ER transfer.
• Respond to patient requests for refill prescriptions, lab or radiology results promptly; clarify prescriptions with outside pharmacies as needed.
• Coordinate referrals to external providers (home health, DME, etc.) and ensure services are established.
• Demonstrate understanding of commonly used oral chemotherapy and targeted agents, including side effect management.
• Provide patient and family education regarding medications, toxicities, and management strategies.
• Ensure follow-up calls for patients on oral agents to assess compliance and toxicity.
• Submit prescriptions to specialty pharmacies and obtain prior authorizations as required.
• Complete referral paperwork thoroughly, including MD signatures.
• Navigate ONCO EMR to obtain information, add tests, activities, and medications accurately.
• Utilize community and online resources for patient and family support.
• Participate in INR monitoring and dosing; review labs and adjust Coumadin per guidelines and/or MD recommendation.
• Complete Death Certificate worksheets and sympathy cards with appropriate signatures.
• Upholds PCC's mission, values, and culture by promoting compassionate, patient-centered care.
• Contribute to our safe, healthy, harmonious, positive, productive and professional work environment and culture
• Other duties and responsibilities as needed and assigned.

Desired Education, Credentials & Qualifications:

• Associate's degree in nursing; BSN preferred; MSN a plus
• Current California RN license
• BLS certification
• ONS Oncology Symptom Management (complete within 6months of hire)
• ONS/ONCC Chemotherapy Immunotherapy Certificate; preferred

Experience & Competencies:

• 1 year minimum of oncology, patient triage and infusion experience, 2-3 years' experience strongly preferred
• Strong patient education, assessment, and communication skills
• Ability to manage time effectively and meet performance standards
• Proficiency in EMR systems (OncoEMR preferred)
• Ability to work well independently and with others

Physical Factors:

The physical abilities required of the person in this position may include the following:

• Vision sufficient to read handwritten, typed and computer documents throughout the shift
• Speech and hearing sufficient to receive and communicate detailed information clearly by phone and in person with diverse audiences
• Motor skills sufficient to reach, lift, bend, and handle, use or operate computer terminal, fax machine, copier, telephone, files, and other materials
• Physical ability to sit, stand or otherwise remain stationary post for long periods of time
• Physical ability to walk up and down stairs multiple times throughout the day.

This position description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and qualifications may change as the needs of the practice evolve.