Service Writer

Service Writer Join the Lippert Team! Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation and premium products to all of our customers. Service Writer Our Service Writers provide a connection between customers and service technicians. They manage vehicle service requests, customer communication, and workflow coordination from start to finish. Also, providing cost estimates, explaining services, and keeping customers updated on progress. Responsibilities Serve as a liaison between customers and technical staff by receiving, interpreting, and accurately communicating customer inquiries, concerns, and requests, and by conveying technical responses and information back to customers. Maintain accurate and on-time reports/records relating to the service department's operations with the company. Greets customers in a timely and professional manner and maintain clear communication by keeping customers informed of service completion timelines, associated costs, and any changes, with an emphasis on delivering high-quality customer service and promoting repeat business. Prepare estimates with detailed and accurate information for necessary work needed on the customers' unit. Place part orders for repairs and ensure the parts are on site prior to customers' scheduled service arrival. Promptly follow up on all leads that come in, selling and articulating the service by phone or email. Qualifications 2 years' minimum previous experience in customer service-related position Proficient with Microsoft Office Word, Excel & SharePoint High school diploma or equivalent Preferred Education and Experience: Previous scheduling optimization experience preferred Manufacturing/service/ automotive experience Previous service writer/advisor experience Previous Warranty experience Knowledge of Salesforce, Microsoft Dynamics AX Upselling skill Travel Travel will be minimal and will be primarily local during the business day. There will be travel opportunities during our rally season. Work Authorization/Security Clearance: Must be legally authorized to work in the United States. Why We are Different At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members. What You will Get A unique, inclusive and supportive company culture. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more! Fair and competitive compensation. Career development and mentoring and opportunities to grow. Holiday, personal and vacation days Lippert