Field Service Manager

Job Description

Job Description

Field Service Manager will lead the field service organization supporting the company’s fleet of Gas Turbine Generator packages and equipment sold to external customers.

The Field Service Manager is accountable for the safe, reliable, and profitable execution of field service operations. This leader will oversee equipment commissioning, scheduled and corrective maintenance, troubleshooting, diagnostics, repairs, technical support, customer training, and equipment lifecycle services.

The position combines technical field leadership with business and operational management. The successful candidate will drive workforce performance, equipment reliability, customer satisfaction, service quality, revenue growth, profitability, and operational readiness.

This leader will also help develop a modern, technology-enabled service organization by using automation, digital tools, remote diagnostics, predictive maintenance, data analytics, and artificial intelligence to improve technician productivity, equipment reliability, and the customer experience.

Growth Opportunity

GenSystems is building a world-class aftermarket service organization to support its growing installed base and long-term business strategy.

This position is ideal for a technical service leader who wants to make an immediate operational impact while helping shape the future of the company’s service business. High-performing individuals will have the opportunity to assume broader leadership responsibilities based on demonstrated execution, leadership, and business results.

Key Responsibilities

• Lead the day-to-day execution of field service operations, ensuring the safe, reliable, timely, and profitable delivery of aftermarket services.
• Deploy field personnel, equipment, tooling, and other resources to meet customer commitments and operational objectives.
• Own the operational and financial performance of the service organization, including safety, customer satisfaction, equipment reliability, service quality, revenue, cost, and profitability.
• Manage service revenue, operating expenses, labor utilization, workforce capacity, and resource allocation.
• Lead, coach, develop, and hold accountable Field Service Supervisors and Field Service Technicians.
• Recruit, develop, and retain high-performing technical talent through structured performance management, coaching, training, and succession planning.
• Serve as the primary operational and technical point of contact for field service execution, customer communication, escalation management, and issue resolution.
• Partner with Engineering, Manufacturing, Operations, Supply Chain, Sales, and Project Management to support equipment commissioning, service delivery, and customer requirements.
• Develop and expand aftermarket service offerings, including commissioning, maintenance programs, service agreements, technical support, customer training, equipment upgrades, and lifecycle services.
• Establish and monitor key performance indicators for safety, service quality, utilization, productivity, reliability, customer satisfaction, revenue, and profitability.
• Analyze operational and financial performance, identify trends, and implement corrective actions.
• Lead equipment failure investigations, Root Cause Analysis, and corrective actions to improve equipment reliability and customer satisfaction.
• Standardize field service processes and improve execution through automation, remote monitoring, digital technologies, data analytics, predictive maintenance, and artificial intelligence.
• Prepare and present service performance reviews, operating plans, corrective action plans, and recommendations on staffing, equipment, technology, and organizational improvements.