Personal Care Specialist (Full Time)

Job Summary RISE Personal Care Specialists engage in one-on-one interactions with patients and/or customers from the time they enter the retail area until they check out and exit the store. Friendly, upbeat, and knowledgeable, they are Green Thumb’s secret to success, connecting each unique patient and/or customer with the right product and method of consumption for their needs. The Personal Care Specialist is a master of the menu and knows exactly how to help anyone who walks through the dispensary’s doors. Responsibilities Engage with and assist patients and/or customers in a customer‑servicing, intimate retail environment. Play an active part in patients’ and/or customers’ education on products, methods of consumption, and safety. Utilize product and consumption‑method knowledge to recommend a safe and effective regimen suited to each patient’s or customer’s needs; stay up to date on product knowledge. Promote a positive, communicative, patient‑ and customer‑oriented work environment. Assist in verifying order deliveries for accuracy. Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues or complaints. Ensure local and state cannabis regulations are properly enforced and upheld. Ensure sales floor is properly stocked and maintained in compliance with store standards. Maintain hard‑copy files as required. Follow security measures and safety compliance procedures. Complete duties at assigned workstations, including: Front of House: Check‑in, sales floor, POS (Kiosk, In‑Store, Pre‑Order), curbside, roll‑thru. Back of House: Fulfillment, receiving, replenishment, inventory counts. Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary. Other duties as assigned. Qualifications At least one year of customer service experience; preference for candidates with specialty, customer‑facing retail experience. Meet scheduling and availability requirements (ability to work varying shifts, including mornings, afternoons, evenings, nights, weekends). Reliable, responsible, and dependable attendance. Must be 21 years or older. Must pass all required background checks, including state‑specific cannabis employment requirements. Possess a valid driver’s license or state ID. Must remain compliant with all legal or company regulations for working in the cannabis industry. Prior cannabis experience not required. Additional Physical/Task Requirements Move around the dispensary to fulfill work assignments and assist patients and/or customers in various locations of the dispensary. Remain stationary, if required, to meet business needs. Converse and communicate directly with individuals and groups. Operate point‑of‑sale systems, computers, and other office productivity machinery, including word processing, database, spreadsheet, and email software. Prepare patient and customer orders by moving and placing products. Inspect and receive detailed information such as patients’ dates of birth, in‑store or online orders, or inquiries. Move inventory and materials weighing up to 30 pounds independently. Position self to move inventory and materials in storage areas. Skills Consistent demonstration of excellent customer service skills. Desire to continuously learn about cannabis, cannabinoids, the endocannabinoid system, GTI products, and cannabis therapies (previous knowledge preferred). Ability to establish and maintain effective working relationships with all employees. Listening and effective communication skills, both verbally and in writing, with various audiences. Previous experience with POS systems. Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes, organizational rules, and standard operating procedures. Employee must follow instructions as directed and incorporate constructive criticism. Operate with a high level of professionalism and integrity, including handling confidential information and complying with HIPAA requirements. Working Conditions Patient and/or customer‑facing environment. Ability to work outdoors in varying and sometimes adverse weather conditions. Exposure to cannabis and/or allergens that might be present in the environment. Mission To promote well‑being through the power of cannabis. Diversity & Inclusion We are proud to be an equal opportunity workplace. #J-18808-Ljbffr Green Thumb Industries (GTI)