Implementation Specialist

Join The Johnson Controls Team

Johnson Controls is global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

This role combines project management, customer success, and technology implementation. You will lead customer projects from kickoff through completion, ensuring they are delivered on time, within budget, and aligned with business goals. Acting as the primary liaison between customers and technical teams, you will gather requirements, manage project documentation, communicate project status, and drive customer satisfaction. Success in this role requires strong communication, business analysis, problem-solving, and relationship-building skills, along with a passion for helping customers achieve their objectives and adopt technology solutions effectively.

Required:

• Passion for delivering exceptional customer experiences and driving customer success.
• Experience managing projects and coordinating cross-functional teams.
• Experience with SaaS implementations or customer onboarding projects.
• Demonstrated experience with software or system configuration.
• Strong business analysis and requirements gathering skills.
• Excellent written, verbal, presentation, and organizational skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Proven conflict resolution and stakeholder management capabilities.
• Ability to learn new technologies quickly through both formal instruction and self-directed learning.
• Experience training and supporting adult learners.
• Willingness to travel occasionally (less than 10%).

Preferred:

• Bachelor's degree or equivalent work experience.
• 3+ years of project management experience.
• AutoCAD experience

SALARY RANGE: $60,000 - $80,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here.