Mansfield RX Tech - Pharmacy Care Representative - Part time

Pharmacy Care Representative

As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations. Key responsibilities include providing superior customer service, working closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives to provide excellent patient care, promoting greeting, asking, and thanking strategies, and handling written prescriptions. You will also manage prescription-related paperwork, use the RXEVO point of sale system, and ensure procedures are followed to deliver prescriptions to the correct patients. Additionally, you will direct customers to the counseling window for Pharmacist consultation, maintain manual signature capture receipts, and properly process prepaid prescriptions. You will ensure all prescription deliveries are finalized, print RX delivery ledgers daily, and complete contact patient queues. You will assist Technicians and Pharmacists to ensure complete, efficient production for the shift, participate in Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management events, and check in customers receiving vaccines using comprehensive vaccine manager tools. You will also manage inventory, comply with HIPAA regulations, and ensure department and work area compliance with presentation, organization, sanitation, and maintenance guidelines.

Qualifications include being at least 18 years old, having experience in retail and pharmacy, working in a fast-paced environment, possessing working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs, strong communication and customer service skills, mathematical skills, PC skills including MS Office and H-E-B software, cash-handling skills, ability to maintain composure in high-stress situations, ability to demonstrate strong telephone etiquette, ability to manage multiple priorities and shift focus between tasks, ability to work in a team environment, and willingness to cross-train. Education requirements include a High School Diploma or GED or equivalent. Licenses/certifications include completion of all required training and certification.

Physical demands include functioning in a fast-paced, retail, office environment, working rotating shifts including nights and weekends, standing for extended periods, regularly lifting 30 lbs or more, fulfilling vision requirements for the job, and maintaining H-E-B Rx screener status including required recertification.