Associate Patient Care Coordinator

Opportunities At Northern Light HealthWhether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.Often serving as the first point of contact for patients in preparation of upcoming appointments, this position requires excellent customer service and attention to detail. This position is responsible for the accurate and efficient pre-registration of patients by updating patient demographic and insurance information, in advance of the date of service.Location: 43 Whiting Hill Rd Brewer, ME 04412We offer 3-6 weeks of paid training. The hours during training will be 8:30am to 5:00pm EST, Monday - Friday. Training will be conducted onsite (timing varies).Primary Responsibilities:Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in personCollects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounterEngages other departments to assist with patient questions or needsFacilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to serviceRemains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metricsMeets/exceeds department defined productivity and audit goals and upholds all department policies and proceduresEscalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time startsVerifies insurance coverage and benefits, updating the encounter appropriatelyMay perform other duties upon requestYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environmentBeginner level of proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applicationsAbility to work our normal business hours of 8:00am - 4:30pm EST, Monday - FridayAbility to complete training onsite before transitioning to work from homeFull Flu vaccination is an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation18 years of age or olderPreferred Qualifications:1+ years of registration experience in a hospital or medical settingUnderstanding of medical terminologyWorking knowledge of insurance policies and procedures and patient care settingsPreviously worked for Northern Light HealthTelecommuting Requirements:Reside within a commutable distance to 43 Whiting Hill Road Brewer, ME 04412Ability to keep all company sensitive documents secure (if applicable)Required to have a dedicated work area established that is separated from other living areas and provides information privacyMust live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet servicePay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.