Service Writer

Service WriterHale Trailer Brake & Wheel, Inc is a multi-location, full-service trailer dealership with an immediate opening at its Baltimore, MD branch. We are looking for an experienced Service Writer to join our team of trailer professionals.This is a great career opportunity if you enjoy a dynamic, fast paced work environment. The Company offers competitive compensation and excellent medical, vision & dental benefits, paid holidays and vacation, life insurance, short- and long-term disability, safety and service awards and a matching 401k plan.If you want to join the best team of trailer professionals on the East Coast, submit your resume now!Responsibilities:Estimate cost of repairs and prepares itemized service order, listing costs of parts and labor.Initiate and control the service order process, secure customer's signature, and close when completed.Serve as a liaison between mechanics and customers.Comply with all Company policies, DOT, OSHA and other governmental standards and regulations.Handle payments of invoices (cash, credit charges, checks) per company policyCheck in equipment for service work and sign out completed work to customersOther duties as assignedRequirements:3 years of experience as a heavy-duty truck and trailer mechanic preferred.Some previous experience with Heavy Haul, Walking Floor, Dumps, and other types of trailers preferred.Must have strong organizational skills to effectively manage multiple projects, prioritize tasks, and complete assignments within expected time frames.Some previous experience with fabrication, suspensions, air brakes, electrical systems, hydraulics, body repairs and welding. Liftgate and refrigeration units, experience a plus.Must present a professional, highly motivated, positive, results oriented, problem-solving attitude.Must have good communication & strong computer skills.Must be able to work independently in a fast paced and dynamic environment.Must adhere to all Company policies including safety policies.Must pass a standard pre-employment drug test and physical.Must have valid driver's license without violations.