Bet Squad Leader

Title: Bet Squad Leader Employee Status: Regular Part Time Work From Home Option: Not Applicable FLSA Status: Non-Exempt Job Overview: Support NYRA Bets, the NYRA online betting site, and betting education on-track through face-to-face customer service with the fans. Essential Functions: NYRA Bets responsibilities: Aiding customers on how to sign up for a NYRA Bets account. Create and maintain all wagering accounts. Identify financial, fraud or risk that an account may present Assisting customers by printing NYRA Bets betting cards, resetting passwords and PIN for accounts Helping customers with deposit methods and other general NYRA Bets questions Helping customers download mobile app/trouble shooting technical issues Generate reports as needed Process a variety of financial transactions Maintain digital and physical files Handle customer inquiries including customer disputes and cancelling of wagers Assist customers on live chat and email Report on hardware and software issues to the ServiceDesk Provide support to our partners, customers and vendors Other duties as requested General betting education: Teaching customers how to read a program, the different types of bets and how to make bets (either with a mutuel clerk or through NYRA Bets). Qualifications: Indicate the minimum education (degree) and work experience (years and kind) required for the position. Also, indicate any other requirements High school Degree or Technical Certification Minimum three (3) years of experience in a customer service contact center or a customer service position Superior organizational skills A self-motivated, resourceful, detail-oriented, and energetic personality Excellent communication and interpersonal skills, and the ability to prioritize and multi-task Strong computer proficiency including word and excel Must be available to work on site during the live racing at Saratoga Summary of Physical Requirements and Work Environment: This position works primarily in an on-site, fast-paced, customer-facing racetrack environment during live racing. The role requires frequent interaction with guests, regular use of computers and mobile technology, and the ability to move throughout assigned customer-service areas as needed. The employee must be able to communicate effectively with customers in person and electronically while managing multiple priorities in an active environment. Pay Range / Salary: $17.00-$20.50/per hour #J-18808-Ljbffr New York Racing Association