IT Specialist

IT Service Delivery Maximus is seeking an IT Service Delivery resource as a key member of the IT support team, providing comprehensive technical assistance for the National Energy Technology Laboratory (NETL). This role is responsible for a wide range of duties including endpoint and peripheral support, IT service center operations, and technical support for conference and video teleconferencing (VTC) rooms. The position involves troubleshooting and repairing hardware, managing IT equipment inventory, and serving as a primary point of contact for resolving user-reported technical issues through the ServiceNow ITSM and Jira tool. This position is critical to maintaining the productivity of laboratory & administrative staff by ensuring the reliability and functionality of all IT systems. The work involves providing Level 1 and 2 support, maintaining seamless operation of audio/visual equipment for meetings and events, and collaborating with internal teams and external vendors to optimize system performance. This role requires applying established IT principles and practices to diagnose and resolve a variety of technical problems, directly impacting the ability of employees to perform their daily work and collaborate effectively. This entry level position is perfect for individuals who are passionate about technology, eager to grow in the IT field and have strong customer service skills. These responsibilities will traverse over these technologies: IT Service Center Support, Endpoint Support & VTC Technician Support / Conference Room support. This position is an onsite role 5 days a week and requires a Public Trust security clearance. Job-Specific Essential Duties and Responsibilities: Provide troubleshooting and hardware repair support for NETL endpoints and peripherals. Provide on-site and remote repairs (when possible) for desktop computers, laptops, smartphones, tablets, printers, monitors, and other peripherals, consisting primarily of component replacement. Manage and perform equipment relocation, expansion, and connection/disconnection of computer system hardware and peripheral devices including but not limited to surveying new installations and moving IT equipment as requested. Comply with Property handling requirements to accurately account for the movement of computers, laptops, printers, monitors, mobile devices, and peripherals. This includes but is not limited to issuing new equipment, return to stock equipment, and excessing equipment. Provide support for a variety of peripheral devices such as printers, scanners, external storage devices, and other peripheral accessories. Accurately log, categorize, and escalate incidents and service requests in the ServiceNow ITSM tool. Provide Level 1 and 2 support, including password resets, account unlocks, and general troubleshooting, application troubleshooting, troubleshooting conference room and other hardware issues, interfacing with subcontractors and internal IT teams to work on and optimize NETL systems, updating and supplying peripherals etc. Monitor, maintain and support meeting room performance, resolving technical and user issues. Provide support for standard conference rooms and VTC rooms to include problem identification, system troubleshooting and repair, maintaining spare parts, making repairs, escorting service providers, and coordinating repair equipment. Provide support for NETL's digital message displays (for commercial TV, NETL information, etc.). Support and maintain end-to-end meeting room experiences, ensuring seamless connectivity and performance for live meetings and events, ensuring reliability of video and audio connections. Support end users with Teams and Outlook calendar integrations and peripheral connectivity issues. Job-Specific Minimum Requirements: Due to contract requirements, only candidates who are current U.S. Citizens can be considered. Those who are Green Card holders or those who require sponsorship cannot be considered. Selected candidate will be required to pass a government-sponsored clearance process for a position of Public Trust prior to start. Associate's degree in information technology or related field, or equivalent experience. 1-2 years of IT support experience across multiple technology areas. Must be willing and able to commute daily and as needed to Morgantown, WV. Excellent communication and customer service skills. Ability to multitask and adapt to changing priorities. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews-please contact People Operations at View email address on click.appcast.io. Minimum Salary $ 65,000.00 Maximum Salary $ 68,000.00 MAXIMUS