Utilities Support Specialist

Now Hiring: Utilities Support Specialist

Location: Virginia Beach, VA Schedule: Monday–Friday | 8:00 AM–5:00 PM Pay Rate: $16.03/hr Employer: Abacus Staffing/ City of Virginia Beach Department: Public Utilities – Engineering

About the Role

City of Virginia Beach Public Utilities is seeking a reliable and professional Customer Service Representative to support daily office operations. This role requires managing a high volume of phone calls and providing exceptional service to residents, vendors, contractors, and internal teams.

Key Responsibilities

• Respond promptly and professionally to incoming phone calls and emails.
• Provide accurate information regarding the Backflow Prevention Program, including testing requirements, compliance status, and notifications.
• Document all customer interactions in program databases and tracking applications.
• Enter and update customer, contact, and location records with precision.
• Assist with preparing and mailing annual backflow test notifications and other correspondence.
• Maintain confidentiality and uphold high standards of professionalism in all interactions.
• Support the Backflow Program team with general administrative tasks.
• Use appropriate de-escalation techniques to assist irate or frustrated customers in accordance with department policies.

Qualifications

• High school diploma or GED required.
• Ability to work efficiently in a fast-paced environment.
• Proficiency with Microsoft Office Suite.
• Excellent phone etiquette and a courteous, professional demeanor.

Why Work With Us?

• Weekly pay
• Benefits available
• Long-term employment opportunities
• Supportive and professional work environment