Sr. Supply Chain Planner

Sr. Supply Chain Planner

At Community Coffee, every cup tells a story. As America's #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that's as energizing as our coffee. Here, you'll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding careerwhere every day is an opportunity to craft exceptional experiences and build lasting connections.

The Sr. Supply Chain Planner is responsible for leading complex demand, supply, inventory, and replenishment planning activities across assigned business areas. This role serves as a senior individual contributor within the planning function and is accountable for evaluating complex planning scenarios, developing recommendations, resolving escalated issues, and supporting improvements that strengthen service levels, inventory performance, and supply chain execution.

The Sr. Supply Chain Planner works closely with Supply Chain, Sales, Marketing, Finance, Operations, Transportation, Warehousing, Procurement, and third-party partners to align planning assumptions, evaluate business trade-offs, and support cross-functional decision-making. This role brings advanced planning expertise, business judgment, and analytical discipline to recurring planning processes, supply risk management, product transitions, and continuous improvement efforts.

This role is distinguished by its focus on complex planning leadership, advanced analysis, escalated issue resolution, business recommendations, and process improvement within assigned planning areas.

Key Responsibilities

Complex Demand, Supply, and Inventory Planning

• Lead demand, supply, inventory, and replenishment planning activities for complex product groups, customer channels, locations, or business segments.
• Evaluate demand patterns, forecast performance, sales trends, promotional activity, seasonality, supply constraints, inventory position, and customer requirements to inform planning decisions.
• Develop planning recommendations that balance customer service, inventory investment, production capacity, material availability, cost, risk, and business priorities.
• Evaluate production schedules, replenishment plans, receipts, transfers, material availability, and inventory exposure to identify risks, trade-offs, and required actions.
• Lead planning support for complex product transitions, new item launches, phase-ins, phase-outs, discontinuations, limited supply situations, or high-impact promotional activity.
• Recommend production, replenishment, allocation, inventory, expedite, or deferral actions based on data analysis, business impact, and cross-functional input.
• Support inventory optimization by evaluating safety stock strategy, cycle stock, service levels, inventory turns, aged inventory, excess and obsolete risk, and working capital impact.

Advanced Analysis, Risk Management, and Issue Resolution

• Lead root-cause analysis for complex forecast misses, demand shifts, supply disruptions, inventory imbalances, service gaps, and recurring planning issues.
• Resolve escalated demand, supply, inventory, replenishment, and planning system issues by evaluating data, business trade-offs, and stakeholder impacts.
• Develop scenario analyses, recommendations, and action plans to address supply constraints, inventory exposure, service risks, or demand changes.
• Identify and communicate risks related to material availability, capacity constraints, inventory health, forecast accuracy, service levels, and operational execution.
• Prepare clear analysis, options, risks, and recommendations for leadership review and cross-functional decision-making.
• Monitor and interpret planning KPIs, including forecast accuracy, fulfillment rate, service levels, inventory turnover, aged inventory, excess and obsolete inventory, and supply risk indicators.
• Identify recurring process, data, or planning gaps and recommend improvements to prevent future issues.

Cross-Functional Planning Leadership

• Lead complex planning discussions with cross-functional partners to resolve forecast, inventory, supply, replenishment, product transition, or service issues.
• Partner with Sales, Marketing, Finance, Operations, Transportation, Warehousing, Procurement, and Customer-facing teams to align planning assumptions and support timely decisions.
• Support Sales & Operations Planning processes by preparing analysis, validating inputs, identifying risks and trade-offs, and contributing recommendations.
• Lead follow-up on assigned cross-functional planning actions, ensuring accountability, timely resolution, and clear communication.
• Translate planning data and supply chain implications into clear business updates for stakeholders and leadership.
• Serve as a subject matter resource for planning processes, planning systems, inventory management, and supply chain execution within assigned areas.

Systems, Process Improvement, and Planning Discipline

• Evaluate planning system outputs, planning parameters, master data, exception reports, and system-generated recommendations to identify risks or improvement opportunities.
• Lead or support improvements to planning tools, reports, parameters, processes, documentation, and operating rhythms within assigned planning areas.
• Partner with internal teams to improve data accuracy, material master integrity, planning inputs, and system usage.
• Support planning standardization and best practice implementation across assigned categories, locations, channels, or business areas.
• Provide informal guidance and technical support to Supply Chain Planners and Supply Chain Planner II roles on planning processes, analysis, systems, and issue resolution.
• Contribute to continuous improvement initiatives that improve forecast accuracy, inventory performance, replenishment effectiveness, service levels, and supply chain responsiveness.

Position Requirements

• Bachelor's degree from a four-year college or university is required; a degree in Supply Chain Management, Operations, Logistics, Finance, Business, or a related field is preferred.
• 68+ years of experience in supply chain planning, demand planning, inventory planning, production planning, replenishment, sales operations, logistics, or a related supply chain function.
• Advanced experience managing inventory, replenishment, production planning, forecasting, supply planning, or related planning processes is required.
• Advanced understanding of forecasting methods, inventory principles, service level management, planning parameters, S&OP processes, and the financial and operational impacts of planning decisions.
• Proficient in Microsoft Office applications, with advanced Excel skills required.
• Experience using SAP S/4HANA, SAP planning modules, demand planning systems, inventory planning tools, or similar ERP/planning systems.
• Strong analytical skills with the ability to evaluate complex data, identify trends, diagnose root causes, interpret planning exceptions, and develop actionable recommendations.
• Ability to evaluate service, inventory, cost, capacity, working capital, and operational trade-offs when developing planning recommendations.
• Ability to prepare clear business updates, planning summaries, scenario analyses, and recommendations for cross-functional stakeholders and leadership.
• Strong communication and influencing skills with the ability to explain planning assumptions, risks, trade-offs, and recommendations to diverse audiences.
• Ability to work independently on complex planning issues, manage competing priorities, and escalate decisions requiring leadership alignment.
• Ability to provide informal guidance to less experienced planners without direct people leadership responsibility.
• CPIM, CSCP, or similar supply chain, inventory, or forecasting certification is preferred.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Accountability
• Collaborates
• Adaptability
• Takes Action
• Interpersonal Agility

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:

• Frequently required to sit
• Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear
• Occasionally lift and/or move up to 25 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
• Office Environment: Most of the