Service Technician II - BMW of El Cajon

Job Description

Job Description

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Service Technician II - BMW of El Cajon

Non-Exempt

Job Summary:

A Service Technician II is a highly skilled professional responsible for performing complex vehicle repairs and maintenance. A Service Technician II plays a critical role in troubleshooting advanced technical issues, managing resources, and supporting continuous improvement initiatives.

Essential Functions:

• Liaise with dispatcher to receive repair orders; perform work specified on the repair order efficiently and in accordance with dealership and/or factory standards, including hybrid and electric vehicles.
• Identify mechanical problems using visual inspections or computer diagnostic equipment, conduct tests on parts and systems to ensure proper functionality, and examine all critical components.
• Use diagnostic tools and software to determine the root cause of problems.
• Report findings and suggest recommended repairs to the Service Advisor.
• Perform a wide range of repairs, including engine transmission, electrical steering, suspension, braking, and air conditioning, including conducting routine maintenance tasks such as oil changes, tire rotations, and brake inspections.
• Ensure all repairs and maintenance are completed to the highest standards.
• Test drive vehicles after completing repairs or routine maintenance to ensure that the issue has been resolved.
• Drive vehicles around the shop or service area to either position them for further work or to free up space for incoming vehicles.
• Communicate effectively with Service Advisors and customers about vehicle issues, repair timelines, and explanations of repairs and maintenance performed.
• Document all work performed, including parts used and labor hours; maintain accurate records of repairs and services.
• Follow all federal, state, and local regulations governing automotive service and repair, including Cal/OSHA.
• Work closely with other technicians, parts associates, and service advisors to ensure efficient workflow.
• Participate in team meetings and training sessions to stay updated on the latest automotive technologies and repair techniques.
• Adhere to all safety protocols and procedures—; including wearing protective gear and equipment as required.
• Maintain a clean workspace.
• Maintain satisfactory attendance.
• Perform other related duties as assigned.

Supervisory Responsibilities:

• None.

Qualifications:

Minimum Qualifications:

• 3 years of hands-on experience working as an automotive technician. 
• Strong diagnostic and problem-solving skills.
• Valid driver’s license and safe driving record; required to have California driver's license within 30 days following date of hire.
• At least one year of verifiable driving experience.
• Ability to lift up to 50 pounds.
• Willingness to participate in ongoing training and professional development.
• Ability to perform all essential functions of the job description.

Preferred Qualifications:

• Technical automotive certifications or Automotive Service Excellence (ASE) certifications or equivalent technical training.
• Experience in dealership setting.         
• Proficiency with automotive diagnostic tools and software.
• Excellent communication and customer service skills.
• Ability to work efficiently and effectively in a team environment.
• Attention to detail and commitment to quality workmanship.

Physical Demands:

• Physical ability to stand, walk, and work in various positions (e.g., bending, kneeling) for extended periods.
• Manual dexterity to handle tools and small parts.
• Ability to frequently lift 30 pounds and occasionally lift up to 50 pounds.
• Must be able to work in tight spaces.
• Frequently bend, stretch, kneel, and squat to perform repairs and inspections.

Environment/Noise: 

• Work in well-ventilated and well-lit repair shop.
• Exposure to hazardous conditions and equipment that may result in minor injuries.
• Frequent use of protective gear such as goggles and earplugs.
• Work both indoors and outdoors, something in cramped spaces and awkward positions.
• Regular exposure to contaminants such as antifreeze and chemical degreasers.
• Work in close proximity to other technicians and mechanics.
• Noise level is moderate.

Employee Benefits Include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employer Paid Life Insurance
• Employer Paid AD&D
• 401k (with Employer match)
• Vacation Package
• Tenure recognition and awards
• Vehicle Purchase Discount Program
• Vehicle Service Discount Program
• Golf Benefits at Maderas Golf Club (subject to qualification)

If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws.

We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check.

Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection,  race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws.  Our Equal Employment Opportunity Policy applies equally to interns and volunteers.

Founded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities:

Company Description

Founded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: