General Manager, Manager, Performance

Sewer Lines Only is a leading provider of underground utility repair, installation and related plumbing services in the Denver Metro area. We are seeking a leader and integrator to scale our operations and continue our rapid growth, outstanding culture and customer focus. This role is responsible for leading, planning, and executing company activities to achieve revenue and profitability goals while maintaining a strong customer focus and driving employee engagement. The General Manager/Director of Operations is oversees field operations, order fulfillment, and customer service in pursuit of operational excellence and the business’ financial goals. Operations & Strategy Ensures quality standards are maintained for all operational processes and functions required for job execution and customer satisfaction within the Service and Operations departments. Develops and implements best operational practices and performance. Hire, train and manage Service and Operations personnel Overall fulfillment responsibility for order validation, order entry, order follow up, work execution, customers inquiries, billing and collections. Monitor, measure, and modify processes to effectively and efficiently meet customer needs. Interacts with Sales to expand key client relationships, plan for growth, and ensure smooth hand-off from Sales to Operations. Conducts performance management reviews designed to improve the team’s performance. Maintains quality standards by supervising and inspecting job sites. Maintains customer satisfaction by investigating concerns, implementing corrective actions and communicating with customers and staff as needed. Responsible for internal communications regarding order fulfillment and execution process. Responsible for keeping abreast of changing industry product design and requirements for installation and ongoing service needs. Plan and execute key company projects and initiatives. Some travel with occasional overnight stays. Flexibility to work outside normal work hours/weekend as required. Leadership & Supervision Manage performance of center management and staff, including hiring, training, performance reviews, rewards, and discipline. Directly supervise field and office personnel. Plan, assign, and direct work, ensuring compliance with organizational policies and laws. Conduct safety training, staff meetings, and required technical training. Proven experience managing fast-paced service operations and growing a business. Bachelor’s degree preferred; Knowledge of operations associated with plumbing, Home services, and turnkey projects strongly preferred. Analytical, financial, and operational acumen. Ability to prioritize, multi-task, and manage time effectively. Proficiency with computers, report writing, and business correspondence. Ability to define problems, collect and analyze data, and draw conclusions. Frequent job site visits, including outdoor and mechanical/equipment areas. Exposure to wet/humid conditions, moving machinery, fumes, chemicals, high/low temperatures, and moderate noise. Risk of electrical shock or work at heights. Flexibility for overtime and weekend work. Regular travel with occasional overnight stays.