Customer Advocate Management Trainee

Job Description

Job Description

Customer Advocate Management Trainee

Whether you see yourself in sales, as a Sales Manager, Service Manager, Finance Manager, or a Used Car Manager, as a Customer Advocate manager in training, you can count on a career path with a clear beginning and an open end that’s full of opportunities. With training, development, mentoring, and a culture of promotion from within, you’ll always be progressing in your career. A come interview with a manager who started their career as a Customer Advocate.

• $55,000-$85,000 
• Work with the latest technology
• Health,  Dental, and Vision insurance 
• Paid vacation time
• 401 (k) with up to 5% employee contribution
• Betterhelp online Therapy

Job Duties:

• Navigate clients through the sales process, establishing trust and selling value throughout
• Assist customers in selecting a vehicle by asking questions and listening carefully to their responses
• Direct clients to online tools available for reviewing vehicle options, packages, features
• Prepare & present demo vehicles so latest technology is enabled & ready for display (Bluetooth, navigation, green fuel options, hybrid tools, etc.)
• Explain product performance and benefits
• Describe all optional equipment available for customer purchase
• Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles
• Work closely with Sales Manager on pricing tiers associated with different model & their respective technology options
• Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership 

Job Requirements:

• High school Diploma
• Strong written and verbal communication skills
• Able to build relationships with associates and clients, establishing long-term partnerships
• Outgoing and inviting personality, able to establish trust quickly
• Driven to achieve and to service clients