Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support clients in the health pharm/biotech industry from our California location. This contract opportunity with permanent potential is ideal for someone who thrives in a fast-moving environment and enjoys guiding customers through questions, orders, and service concerns with professionalism and care. The person in this role will act as a dependable point of contact, coordinate with internal teams to bring issues to resolution, and help maintain a high standard of service for every interaction.

Responsibilities:
• Manage customer inquiries by phone and email, providing accurate information and a responsive service experience.
• Take ownership of customer concerns from initial contact through final resolution, partnering with internal departments to ensure timely follow-up.
• Process orders, support shipping and delivery updates, and assist with customer account setup activities as needed.
• Use multiple business systems throughout the day to document activity, review account details, and complete service-related tasks.
• Escalate recurring service issues or customer dissatisfaction to management with clear and timely feedback.
• Contribute to assigned projects and provide support for additional operational needs as business demands change.
• Maintain detailed and accurate records while handling data entry and customer documentation with care.
• Support workload demands that may occasionally require overtime based on team or business needs.• 3-5 years of experience in a high-volume customer service or customer relationship role.
• Background in a manufacturing customer service setting, including order management, shipping coordination, delivery support, or issue resolution.
• Strong verbal and written communication skills with the ability to build positive customer relationships.
• Demonstrated attention to detail, accurate data entry skills, and the ability to manage follow-up effectively.
• Comfort working across teams and balancing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications and standard PC-based office tools.
• Some college coursework required; a bachelor’s degree in science or a related field is preferred.
• Experience with lean process improvement concepts or ERP/order management systems is a plus.