Program Manager

Description The Program Manager will oversee the Adult and Dislocated programs and drive workforce development services in an integrated services delivery environment and human centered approach for the West Los Angeles AJCC office. Requirements Bachelor’s degree in Workforce Development, Business, Public Administration, or a related field (preferred). 3+ years of experience in workforce development, economic development, industry engagement, or related fields. 3+ years of experience in a managerial or supervisory role and working with targeted populations. Knowledge of WIOA guidelines, local labor market trends, and sector‑specific workforce requirements. Strong leadership skills, analytical skills with the ability to interpret data and labor market information. Experience in building partnerships with employers, educational institutions, and community organizations. Excellent relationship‑building and communication skills. Strategic thinking and problem‑solving abilities. Proficiency in data analysis and reporting tools. Strong organizational skills and attention to detail. Ability to collaborate effectively with diverse stakeholders and work independently. Complete CWDP course and exam within 3 months of employment and secure CWDP certification within 12 months of employment. Work flexible hours, including early morning, evenings, and weekends is required. Travel to various locations, such as businesses, worksites, off‑site meetings, and other related events. Must have reliable transportation. Key Responsibilities Ensures delivery of service, and contract specifications; interprets and applies current applicable federal, state and local regulations and requirements, grant program and JVS guidelines, policies and procedures to accomplish successful program delivery and management. Assures program performance is consistent with contract requirements by effective supervision and training of staff, managing program processes, analyzing data and staying current with employment and business service trends. Understands eligibility criteria, WIOA common measures, and works to incorporate pending WIOA program requirements. Collaborate with leaders of partner agencies to ensure appropriate collaboration, leveraging of services, and continuous quality improvement practices. In collaboration with Associate Director, plans, develops, establishes and implements grant/program budgets, monitors program expenditures against program budgets; reconciles participant costs such as supportive services and training expenses, reviews program expenditures to ensure compliance with funding requirements and regulations. Ensure that services rendered are recorded in the CalJOBS system for quality assurance. Supervise the Skills Development Team by establishing program & staff goals and strategy plans for enrollments, career skills development, supportive services, measure skills gains and credential attainments, training services, placements, and follow‑up services. Conduct ongoing technical assistance and quality assure on program services, case management, and performance measures. Develop and implement Performance Enhancement Plans per LA County DEO’s requests. Lead the Skills Development Team to ensuring that the America’s Job Center of California has ongoing educational workshops, career pathway workshops, skills development workshops, credentialing opportunities for customers/participants, and so forth. Ensure that satisfaction surveys are provided to customers, collected, and reviewed for continuous quality assurance. Supervise the Welcome Team to ensure that enrollment measures are met for the Adult & Dislocated Worker programs and the operations of the Front Desk. Create strategy plans and goals, identify challenges with meeting performance goals, and create new methods to meet contractual goals and matrix requirements. Generate CalJOBS reports on a consistent basis, including enrollments, system closures, activity code report, placements, follow‑up services. Approval of Adult and Dislocated Worker enrollments, Individual Training Accounts, supportive services; ensuring that all participant costs are tracked accurately and entered into the CalJOBS systems timely by staff. Work with the Finance Department with invoices and accounts payable. Conduct hiring of new employees, including completing Job Requisition, postings, interviewing, and other internal protocols. Coordinate staff training, monitor staff performance, individual coaching to support staff with being successful in their assigned roles. Provide employee counseling to address performance deficiencies. Take lead in certification the AJCC’s Hallmark of Excellence, collaborate with County and agency auditors for program compliance, and adhere to LA County DEO Title I directives. Other support duties as assigned in that there as significant cross training for other tasks. Physical Demands/Working Conditions While performing the essential functions of this job, the incumbent must be able to do the following: stand for extended periods; sit for extended periods; bend and reach for filing and other job‑related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height. Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work. Manual dexterity to operate computer and other office equipment required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made. Salary $74,942 per year + benefits EEO Statement JVS SoCal will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if JVS SoCal is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating or rehabilitative evidence, or challenge the accuracy of the background check report. Find out more about the Fair Chance Act by visiting #J-18808-Ljbffr JVS SoCal