Senior Delivery Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale - unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data - securing and protecting private information more effectively - Elastic's complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role? As part of Elastic's Professional Services team, the Senior Delivery Manager plays a critical role in leading the end-to-end delivery of complex, high-value Elastic services engagements across global customers. This is a customer-facing position responsible for ensuring successful delivery outcomes, revenue growth, and customer satisfaction. You will work with organizations ranging from Fortune 100 companies to startups, government agencies, and nonprofits solving some of the world's most complex search, observability, and cybersecurity challenges. The Senior Delivery Manager ensures projects are executed effectively, customer relationships are nurtured, and Elastic's methodologies and best practices are consistently applied - including the integration of AI-driven tools and workflows that are increasingly central to how enterprise teams operate. Leadership Qualities PASSION: Committed to customer success and delivering business value. BEGINNER'S MIND: Curious, always learning, and open to new ideas THOUGHT LEADER: Executive presence with strong storytelling and influence skills; able to shape AI adoption narratives with customers. URGENCY: Able to move quickly while driving results. TEAM PLAYER: Collaborative and generous, someone others love to work with. TRUST: Aligned with Elastic's values and focused on integrity. ADAPTABLE: Excels in ambiguity and change, guiding others through uncertainty What You Will Be Doing? Leading the delivery of Elastic services engagements from initiation through closure, including governance, risk management, communications, and reporting. Applying Elastic's Outcome-Based Delivery Methodology to drive customer value and measurable outcomes. Coordinating across Elastic consultants, architects, sellers, third-party partners, and customer stakeholders to align on scope, execution, and success criteria. Managing multiple concurrent projects and accounts with effective time management, prioritization, and expectation setting. Facilitating Steering Committees, executive-level meetings, and project governance to maintain transparency and alignment. Partnering with Customer Success and Account Executives to support renewals, expansion opportunities, and long-term customer adoption. Coaching and mentoring project team members, including sub-stream leads and consultants, to ensure high-quality delivery. Contributing to Elastic's delivery methodology, internal knowledge base, and industry perspectives to support continuous improvement. Identifying and advocating for AI-powered solutions and automation opportunities within customer engagements, advising on how Elastic's AI/ML capabilities can accelerate time-to-value. Leveraging AI tools (e.g., generative AI assistants, AI-powered project management, LLM-based analytics) to improve delivery efficiency, reporting quality, and team productivity. Traveling regionally or globally (25%-65%) depending on customer needs. What You Bring? 8+ years of experience leading consulting or professional services delivery in enterprise environments. Proven track record of delivering large-scale, multi-stakeholder projects with measurable business outcomes. Strong organizational skills, with experience in governance frameworks, risk mitigation, and structured delivery methodologies. Ability to operate effectively in complex, matrixed organizations and across cultural/geographic boundaries. Excellent communication skills, with the ability to convey technical and delivery details to executive and technical audiences alike. Experience managing high-pressure or at-risk accounts and driving successful recovery strategies. Hands-on familiarity with IT solutions; experience in search, analytics, observability, security, or distributed systems a plus. Demonstrated understanding of AI/ML concepts and how they apply to enterprise use cases - including familiarity with large language models (LLMs), vector search, retrieval-augmented generation (RAG), or AI-powered observability and security. Experience delivering or overseeing projects that incorporate AI or machine learning components, or advising customers on AI adoption strategies. Practical experience using AI productivity tools (e.g., GitHub Copilot, ChatGPT, Claude, AI-driven BI tools) in a professional setting to enhance delivery quality and team output. Bachelor's degree in Computer Science, Engineering, Business, or equivalent experience. Professional certifications such as PMI-PMP, PMI-CPMAI, Certified AI Associate, SAFe-SA, Scrum Master preferred. AI/ML-adjacent certifications (e.g., cloud provider AI certifications, Elastic AI/ML training) are a plus. Salesforce - Professional Services Automation (PSA) tool experience is an advantage. Ability to thrive in a fast-paced, high-change environment. Additional Information - We Take Care of Our People: As a distributed company, diversity drives our identity. Whether you're looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn't matter if you're just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do. Competitive pay based on the work you do here and not your previous salary Health coverage for you and your family in many locations Ability to craft your calendar with flexible locations and schedules for many roles Generous number of vacation days each year Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service Up to 40 hours each year to use toward volunteer projects you love Embracing parenthood with a minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email View email address on click.appcast.io. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws and can view the following posters linked below: Family and Medical Leave Act (FMLA) Poster Employee Polygraph Protection Act (EPPA) Poster Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries' export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. 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