Consumer Loan Servicing Specialist

2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 Join Us in Making an Impact At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well‑being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. What You’ll Do This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027. The Consumer Loan Servicing Specialist II supports a centralized loan servicing department with a variety of tasks to enhance member experience and adhere to Credit Union and regulatory standards. The role services all consumer loan types and provides support to internal and external members with consumer lending functions through various processes. The Consumer Loan Servicing Specialist II promotes safe lending practices through lien filings, insurance verification & total loss claims, and loan protection product maintenance. Completes loan maintenance on various consumer loan types, including but not limited to rate changes, term extensions, and payment modifications. Supports internal phone queue for associates with questions regarding loan maintenance and post‑funding questions. Clarifies procedures and guidelines. Provides guidance with common consumer loan scenarios. Supports external phone queue for members calling for assistance with their consumer loans. Establishes a positive rapport and provides exceptional service that aligns with Credit Union values. Supports an active help desk with loan servicing requests from Credit Union associates. Maintains a centralized title work processing environment by validating documents, verifying fees, and submitting to MVD for filing. Tracks title releases and follows up on delays with Credit Union associates, members, dealers and third‑party financial institutions. Processes out of state title and registration transfer requests for relocated members. Completes loan payoffs and title/lien releases on collateralized loans. Receives and verifies insurance submissions and assists in collateral protection insurance (CPI) premium billings and refunds. Assists members with total loss claims and insurance letters of guarantee. Files GAP, VSA and debt cancellation claims and cancellations. Supports the Collections department with loan modifications and insurance claims. Reviews department reports for completion of loan maintenance processes. Assists with other projects that may occur with consumer loans, including new lending products, marketing promotions, and procedural changes. What You Bring High school diploma or GED required. Associate’s degree or completion of specialized consumer lending courses preferred. 3 to 5 years of similar or related experience in loan servicing, including loan insurance product claims, consumer auto loan title processing and consumer loan maintenance. 1 to 3 years of similar or related experience in banking or customer service required. Ability to focus with strong attention to detail. (Medium proficiency) Reliability, punctual, ability to work independently. (Medium proficiency) Compensation & Benefits Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time Target hiring range $18.90/hr – $26.40/hr. (Depending on experience and prior to any incentives this position is eligible for) Why Join OneAZ? At OneAZ, we’re not just a credit union; we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers. We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible. Additional Notes Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency‑regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti‑Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all‑inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Position grades could fluctuate based on market value. 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