Systems Technician

The Systems Technician provides technical installation, maintenance, and support services for Tier 1 MRO clients. This role requires strong mechanical and electrical aptitude, problem-solving skills, and the ability to deliver a high level of customer service while representing the company with professionalism and integrity. This position is a critical client-facing role and requires reliability, timely follow-up, and effective communication skills. The ideal candidate is resourceful, mechanically inclined, and comfortable working in a service-oriented environment with extensive travel. Key Responsibilities Technical & Service Responsibilities Perform installations, repairs, and ongoing maintenance of equipment and machines in a timely and professional manner. Effectively analyze equipment and machine breakdowns and recommend corrective actions. Provide one-on-one end-user support on-site or via phone. Actively utilize training programs to increase knowledge, skill, and proficiency. Maintain tool inventory in company-provided tool kits. Maintain a clean and organized tool kit. Keep work areas clean and free of clutter; ensure tools are clean and in good working order. Perform other duties as assigned. Accountability Exhibit a professional demeanor and promote positive relationships with Tier 1 MRO clients by providing white glove service. Prepare documentation for each installation or service call in a neat and accurate manner. Account for 100% of paid time through approved systems. Follow client safety, security, and housekeeping guidelines and ensure proper disposal of work site materials as required. Capable of performing scheduled maintenance on equipment and proactively address needed repairs with customers. Assist in the configuration of end-user hardware, software, and peripherals. Ability to read and interpret schematics. Ability to read and understand necessary service and training manuals. Demonstrate a strong mechanical and electrical aptitude. Ability to effectively utilize volt, ohm, and multimeters. Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer needs. Strong computer skills, including proficiency in MS Office and the ability to navigate custom databases and online document management software. Education & Experience Requirements High school education is required. One to three years of mechanical, electrical, and hydraulic experience in a similar environment or equivalent college/vocational education. Prior experience with VLMs, automation, ASRS systems, or carousels preferred. Candidate must be old enough to rent a vehicle in the U.S. Travel up to 80% is required as customers are located throughout North America. Ability to operate a forklift, scissor lift, and work at heights (via ladder or lift) of 45+ feet is required. Professional Standards (All Team Members) Attendance and punctuality standards as outlined in the employee handbook. Time reporting through CRM and HRIS completed as outlined in the employee handbook and company policy. Time and Expense Reporting Employees are expected to accurately record and submit time worked and business-related expenses in accordance with company policies. Timely and precise reporting ensures proper payroll processing, project accounting, and reimbursement of approved expenses. Failure to submit timesheets or expense reports accurately and on time may result in disciplinary action up to and including termination. Communication Prompt and professional in all methods of company communication, showcasing core values in all interactions. Triage company email and messages to ensure responses, announcements, and policy changes are up to date. Participate in established company channels for regular communication and collaboration with team members. Accessible via all company communication tools such as Teams, Outlook, and personal cell phone (if applicable to role) during scheduled hours. Culture / Teamwork Lead by example with professionalism, strong work ethic, reliable attendance, and alignment with core values every day, even in tough seasons. Look for recognition opportunities for team members. Provide feedback and elevate issues to management or HR as needed. Attend both team and 1:1 meetings and actively participate with prepared contributions and updates. Share information and coordinate cross-departmental efforts to maximize results. Provide courteous and cooperative service to team members, peers, and clients whether via phone, email, or ticket response. Adaptable through times of change to meet client or business needs, whether related to workflow, work assignments, or team structure. Professional Development Engage in continuing education including books, industry training, certifications, and involvement with industry professionals and leaders. Business Tools Effective use of internal systems such as Promys, Microsoft Office365, Outlook, and related software. Working Conditions Routine use of computers, tablets, phones, electronic tools, and diagnostic equipment. Physical & Mental Demands Ability to use hands to manipulate, handle, feel, and control items or equipment. Ability to talk, hear, see, read, write, and interpret written documents. Ability to lift and move objects up to 50 pounds. Must be able to meet these requirements with or without reasonable accommodation. Statement of Understanding I have read and understand the job description and responsibilities of my position. I can perform all the essential duties and functions for this position. I agree to comply with the corporate compliance policy and performance requirements and expectations as it pertains to my position. I understand my duty to report any suspected violation of the law or standards of conduct to my immediate supervisor. I will strive to uphold the vision and core values of our organization. Requirements Capable of performing scheduled maintenance on equipment and proactively address needed repairs with customers. Assist in the configuration of end-user hardware, software, and peripherals. Ability to read and interpret schematics. Ability to read and understand necessary service and training manuals. Demonstrate a strong mechanical and electrical aptitude. Ability to effectively utilize volt, ohm, and multimeters. Ability to maintain a good understanding of industry innovations and product availability to make recommendations based on customer needs. Strong computer skills, including proficiency in MS Office and the ability to navigate custom databases and online document management software. Education & Experience Requirements High school education is required. One to three years of mechanical, electrical, and hydraulic experience in a similar environment or equivalent college/vocational education. Prior experience with VLMs, automation, ASRS systems, or carousels preferred. Candidate must be old enough to rent a vehicle in the U.S. Travel up to 80% is required as customers are located throughout North America. Ability to operate a forklift, scissor lift, and work at heights (via ladder or lift) of 45+ feet is required. #J-18808-Ljbffr TIER 1 MRO LLC