Field Service Coordinator - Remote

Field Service Coordinator – Remote | $35–$38/hr L.K. Jordan & Associates is seeking an experienced Field Service Coordinator for a remote, temporary assignment with a leading industrial equipment and field services company. This position will provide essential support to field service operations, coordinating technicians, vendors, service requests, and customer communications. The ideal candidate is highly organized, self-motivated, and comfortable managing multiple priorities in a fast-paced environment. We are looking for someone who can work independently, adapt quickly to changing demands, and keep field service operations running smoothly.

• Pay: $35–$38 per hour
• Location: Remote
• Schedule: Full-time; Central Standard Time (CST) preferred
• Employment Type: Temporary assignment (leave coverage)

Key Responsibilities

• Coordinate daily field service activities, including technician schedules, dispatching, and service requests.
• Maintain frequent communication with field service technicians, vendors, and customers to ensure timely service delivery.
• Serve as a primary point of contact for field service inquiries and provide updates on service activities.
• Prepare quotes, schedule service appointments, and process invoices.
• Create, update, and close work orders using Salesforce Field Service.
• Maintain accurate service records, customer accounts, inventory information, and dispatch schedules.
• Coordinate parts, tools, and materials needed for field service appointments.
• Communicate with internal departments to ensure accurate information between Salesforce and ERP systems.
• Prepare reports, track service activities, and provide administrative support to field service management.
• Quickly adjust priorities to accommodate urgent service requests and changing schedules.

Qualifications & Requirements

5+ years of Salesforce and customer service experience preferred, ideally within industrial equipment, manufacturing, or field service operations. Experience coordinating field service technicians, dispatching, scheduling, or service operations strongly preferred. Salesforce Field Service (FSL) experience highly desirable. Strong proficiency in Microsoft Office, particularly Excel, Outlook, and PowerPoint. Excellent communication skills with the ability to coordinate effectively with technicians, vendors, customers, and management. Strong organizational, time management, and multitasking abilities. Ability to shift priorities quickly while maintaining accuracy and meeting deadlines. Self-sufficient, proactive, and capable of working independently in a remote environment with minimal supervision. Strong problem-solving skills, attention to detail, and customer service mindset. High school diploma or equivalent required; Salesforce certification is a plus.

What We're Looking For

We need a dependable, resourceful coordinator who thrives in a busy environment. Much of the day will involve communicating with technicians and vendors, tracking service activities, resolving scheduling challenges, and ensuring nothing falls through the cracks. The successful candidate will be comfortable taking ownership of responsibilities, making decisions, and managing competing priorities without constant supervision.

L.K. Jordan & Associates is an Equal Opportunity Employer.