Behavioral Health Care Team Manager

Behavioral Health Care Team Manager Reema Health Morristown, New Jersey, United States Medical Location: New Jersey and Philadelphia FLSA Status: Exempt Job Status: Full Time Work Model: Hybrid Work Schedule: Monday–Friday with occasional evenings and/or weekends Vehicle Required: Yes Amount of Travel Required: Occasional domestic travel in New Jersey, Philadelphia and Minneapolis Positions Supervised: Behavioral Health Community Guides Reports To: Assistant Director of Care Team Operations About this position Reema Health is both a social care and behavioral health provider. Our mission is to provide a personalized, community-based approach to care that makes it easier for anyone to access the resources they need to improve their lives. We believe that building relationships with real people who listen, meet members where they are, and understand community resources can ease the burden of navigating health care systems. Using technology to support human connection and engagement can be a lifeline for those most struggling with life’s challenges. We are seeking an experienced, self‑motivated Care Team Manager who has worked directly with individuals living with serious mental illness and substance use disorder and understands the unique needs of this community. The Manager leads by example, champions team leadership, and is accountable for our Care Team Program Outcomes and the non‑clinical care provided by Community Guides. They partner directly with clinical psychotherapists and prescribers to provide holistic support for members, respond to concerns respectfully and timely, solve problems independently, and collaborate with cross‑functional partners to achieve goals. Responsibilities This role spends approximately 90‑95% of the time on leadership responsibilities: Have a thorough understanding of Reema’s program, including goals, expectations, and metrics for Community Guides individually and as a team. Be accountable to these metrics and clearly communicate expectations that are meaningful and aligned with Reema’s values. Champion change management and effectively lead hybrid Care Teams through ambiguity and innovation. Establish structures and processes that cultivate communication and accountability to sustain the team, such as facilitating regular 1:1 meetings, setting and monitoring individual Guide goals, leading engaging team meetings, multidisciplinary reviews, community volunteering, and team‑building events. Actively review Community Guide performance to consistently deliver feedback and recognition. Partner with clinicians to ensure alignment for services to members, manage multidisciplinary workflows and communication, and collaborate to deliver high‑quality care. Facilitate weekly check‑ins that include staffing and metrics updates, reporting, and setting monthly Care Team goals with the Director of Clinical Care Team Operations. Provide support and supervision to Guides within assigned teams; research resources for members. Become a champion for partnered outreach and support other Community Guides in their community outreach. Participate in the hiring process by functioning as a lead partner in Care Team interviews. Facilitate new employee onboarding and support ongoing training and development of staff. Ensure the team maintains confidentiality of PHI and abides by HIPAA and software security policies and training. Initiate and maintain relationships with local community partners across the mental health continuum of care. This role also spends 5‑10% of their time on direct service responsibilities with members: Through cold outreach, establish trusting relationships with members through an empathetic, strength‑based, and trauma‑informed approach. Utilize text messaging, phone calls, home visits, and other face‑to‑face communication to meet member needs. Be knowledgeable about community resources appropriate to support the needs of members; make referrals, follow up, and attend appointments as necessary. Remain a steadfast component of each member’s support system, being present in crisis and everyday life challenges. Encourage members toward independence and autonomy. Education, Experience & Skills Bachelor’s degree in Social Work, Human Services, Psychology, Health Sciences, or a related field (years of related experience can substitute for years of completed education). Three years of people management/supervision experience in healthcare, mental health, community-based, or social work settings. Five years of direct experience with the local population to be served and knowledge of the community. Proficiencies in critical thinking, strategic thinking, time management, and prioritization. Knowledge of crisis planning, case management, and/or behavioral health. Experience working with individuals from diverse ethnic backgrounds who have serious and persistent mental illness and chemical health needs. Experience working on a multidisciplinary team alongside clinical and non‑clinical staff. Experience working with adolescents and their families. Experience working with difficult to reach populations, including homeless individuals. Proven ability to navigate ambiguity and creatively solve problems. Strong propensity toward building and maintaining relationships. Proven ability to initiate conversation and create connections quickly. Proven ability to develop, adapt, and execute outreach plans. Proven ability to work in fast‑paced environments; experience working with start‑ups is a plus. Working knowledge of computer and software applications such as Microsoft Word, Outlook, Excel; video conferencing required; G‑Suite preferred. Qualifications & Position Requirements 18 years of age or older. Qualified applicants must have flexible and reliable access to transportation, a valid driver’s license, vehicle insurance, and a satisfactory driving record. Offers contingent upon passing a pre‑employment drug screening and background check. Comply with federal, state, and local regulations regarding patient confidentiality (HIPAA). Use technology‑based tools and systems daily. Lift and carry up to 25 pounds occasionally. Benefits Competitive Salary and Equity Package Medical, Dental, and Vision Insurance HSA and FSA Options 401(k) Retirement Savings with Company Match Employee Assistance Program Paid Parental Leave Accrued Paid Time Off Technology Stipend Mileage Reimbursement Flexible Schedules and Remote Work Equal Opportunity Employer As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non‑job‑related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee or current employees’ ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Pay Range 80,000 - 85,000 USD per year (Edison, NJ) 80,000 - 85,000 USD per year (Old Bridge, NJ) 80,000 - 85,000 USD per year (East Brunswick, NJ) 80,000 - 85,000 USD per year (Wayne, NJ) 80,000 - 85,000 USD per year (Morristown, NJ) 80,000 - 85,000 USD per year (Egg Harbor Township, NJ) 80,000 - 85,000 USD per year (Bridgeton, NJ) #J-18808-Ljbffr Reema Health