Operations Manager

Ryder Truck Rental

Baltimore, MD

# Operations ManagerApplylocations: USA - Baltimore MD 21230time type: Full timeposted on: Posted Todayjob requisition id: R178408*Job Seekers can review the Job Applicant Privacy Policy by clicking here.***Job Description**:# **MOVE YOUR CAREER FORWARD WITH****RYDER****!**# Be a vital player for one of the largest and most recognizable names inLogistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!**Summary** The **Operations Manager** I manage the operations and personnel for locations with up to 130 equivalent truck units. May have Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians and Service Employees to support the needs of assigned location. The Operations Manager I must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Manager I is responsible for ensuring the customer's needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business measured through leadership competencies and business metrics. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. This position is also responsible for ensuring that the location is in compliance with and properly executing all key company processes, Standard Operating Procedures and Standard Repair Practices. As with all FMS Shop positions, the Operations Manager I is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager II role. **Essential Functions*** Operations Management: Responsible for optimizing labor at the shop, and ensuring the optimal mix of straight time, O/T and Outside Repair. Responsible for optimizing shift patterns to match supply of qualified tech hours versus the availability of equipment based upon customer operating hours. Responsible for work analysis, vehicle planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Oversee the execution of the Automated Planning System (APS).* Labor Management: Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel. Responsible for successful development and execution of the Technical Training Plan in coordination with the Field Training Team. Ensure TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends. Responsible for Recruiting, Hiring, On-boarding, Payroll, and Succession Planning.* Customer Management: Directly responsible for customer relationship management to include issue resolutions, customer satisfaction, and retention, as well as ensuring vehicle uptime. Responsible for optimizing vehicle maintenance cycle time and ensuring that the shop meets or exceeds Delivered in Time Promised objectives based upon customer requirements. Responsible for ensuring complete execution of the Customer Communication Protocol. Collaborate with Sales Team to develop the service requirement section of the Customer Care Plan to ensure effective delivery of service. Conduct customer visits and annual reviews as required by the Customer Care Plan. Responsible for Customer Retention and Maintenance CSI through optimal execution of the Maintenance Promise.* Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 6S standards throughout the shop. Responsible for the execution of Asset Management initiatives at the shop level. Evaluates needs and makes recommendation for shop tooling and equipment requirements. Management and oversight of vehicle specifications and vehicle in-service/out-service process. Provide input during business unit asset management review. Ensure all vehicles have required specifications in SAM. Responsible for Parts Inventory management, policies and procedures. Collaborate with Rental in scheduling PM’s, utilization of assets to be ready at all times, subs, VMI, and wash log.* Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews on non-PM work. Lead breakdown root cause analysis process, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Responsible for all Mandatory Compliance items at the Shop Level as identified on the Quality Review inspection list. Accountable for all Quality Metrics within the Shop Develop and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements. Responsible for ensuring a safe workplace and providing guidance for all safety efforts and initiatives. Ensure Cleanliness and quality of repair for all maintained vehicles. Comply with Safety, State, and EPA regulations and requirements.* Financial Management: Responsible for ensuring shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction. Responsible for implementing cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives. Directly responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for the optimization of net maintenance cost per unit. Work with vendor sourcing group to identify potential and preferred vendors for specific facilities and vehicle maintenance services. Responsible for ensuring accuracy of third party invoices and the quality of worked outsourced to vendors. Responsible for Payroll, Purchase Order approval and invoice reconciliation, and fuel reconciliation, all liquid inventories to include fuel, DEF and oil. Responsible for the customer bill back process to include identification, review and approval of bill back opportunities Responsible for ensuring proper documentation and explanation/ reporting of re-billable activity. Responsible for the Warranty process and maximizing Warranty recovery in the shop. Ensure data integrity in the shop management online system.**Additional Responsibilities*** Performs other duties as assigned.**Skills and Abilities*** Ability to professionally represent Ryder and competently interact with customer management required.* Capacity to understand labor, financial, operating, quality, safety and asset processes and related metrics.* Strong sense of personal accountability and a proven track record of achieving desired results.* Ability to communicate effectively both verbally and in writing.* Competent in basic computer skills and in a Microsoft Office environment.* • Ability to work with reporting systems to pull data for analysis and decision making is strongly (preferred).* Experience using Microsoft word and excel intermediate preferred.* Experience with Fleet Management Software preferred.* Maintenance and Technical experience in a shop environment preferred.**Qualifications*** H.S. diploma/GED required.* Associate's degree preferred.* Bachelor's degree preferred.* Two (2) years or more experience in an operations environment or demonstrated success in a Ryder role required.* 0 to One (1) year Supervisory experience required.**Travel**1-10% **Safety Sensitive**Non-Regulated Tech **DOT Regulated** NoIn addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:* Comprehensive training and the ability to continue your professional development* Regional and local Ryder resources to help guide and support as we grow this offering.* The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.* *Additional day of Paid Time Off for Military Veterans.***#FB****#INDexempt****#LI-RF****Job Category**Maintenance**Our Culture & Commitment**:At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. **Compensation Information**:The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:**Pay Type**:SalariedMinimum Pay Range:77500Maximum Pay Range:77500Benefits Information:**For all Full-time positions only**: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
J-18808-Ljbffr Ryder System, Inc.

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Operations Manager in Baltimore, MD vacancy

Operations Manager
...most recognizable names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World! Summary The Operations Manager I manage the operations and personnel for locations with up to 130 equivalent truck units. May have Technicians-In-Charge,...
Suggested
Full time
Work at office
Local area
Worldwide
Shift work
Ryder Supply Chain Solutions
Baltimore, MD
4 days ago
Program Operations Manager
...Position Title Program Operations Manager Summary Provides program support to the division. Provides administrative support to the Associate Deans and Department Heads, including budget support if needed, program project management and grant administration. Additionally...
Suggested
Work at office
Remote work
Howard Community College
Baltimore, MD
3 days ago
Sr. Operations Manager
...Description The Sr. Operations Manager oversees all budgetary, people development, and operational objectives at the site. This role involves managing and leading a team of Operations and Area Managers, coaching and mentoring them to ensure performance objectives are...
Suggested
All shifts
Flexible hours
Night shift
Amazon
Baltimore, MD
1 day ago
Operations & Programs Manager, Campus Jewish Life
$56k - $62k
...Johns Hopkins University Hillel seeks an Operations Manager to ensure smooth daily operations, supporting administrative systems, facilities management, and event logistics. The role requires strong organizational skills and the ability to manage several projects concurrently...
Suggested
Jobr
Baltimore, MD
4 days ago
Dining Operations Manager
...Baltimore Country Club is seeking an experienced, service driven Dining Operations Manager to help lead our Food & Beverage team. This role oversees daily dining room operations, supports seasonal outlets, and assists with banquet and event service. The Dining Room Operations...
Suggested
Work at office
Immediate start
Baltimore Country Club
Lutherville Timonium, MD
7 hours ago
Sr. Operations Manager
...Overview The Senior Operations Manager oversees budget, people development, and operational objectives at the site. This role leads a team of Operations and Area Managers, coaches and mentors to ensure performance objectives are met, builds positive employee relations...
All shifts
Flexible hours
Night shift
PVH (Tommy Hilfiger/Calvin Klein)
Baltimore, MD
2 days ago
Commercial Operations Manager
$85k - $105k
...At Ports America Chesapeake, the Commercial Operations Manager provides leadership and direction to the Port, Shipping Lines, Beneficial Cargo Owners, government stakeholders, and terminal staff in the planning and execution of overall cargo business development initiatives...
Contract work
Temporary work
Local area
Ports America
Baltimore, MD
7 hours ago
Senior Operations Manager
$135k - $182.7k
...Description Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer obsession, and innovation. This position is a multi-faceted role...
Hourly pay
Flexible hours
Night shift
Amazon
Sparrows Point, MD
1 day ago
Sr. Operations Manager
$135k - $182.7k
...Job ID: 10470452 | Amazon.com Services LLC Our Senior Operations Managers are responsible for all budgetary, people development, and operations objectives. The Senior Operations Manager is responsible for all aspects of operations or functions at the site. Additional responsibilities...
All shifts
Flexible hours
Night shift
Amazon
Dundalk, MD
1 hour ago
Operations Manager
$29.45 - $48.59 per hour
...Join Our Team at Mercy Medical Center – Now Hiring an Operations Manager! Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for...
Temporary work
Immediate start
Mercy Medical Center, Baltimore, MD
Cockeysville, MD
4 days ago
Operations Manager
$64k - $79k
...The Operations Manager reports directly to the General Manager in fulfilling daily operations, including but not limited to route supervision, staff and operator supervision, effective communication with internal and external customers, and coaching employees for optimal...
Temporary work
Work at office
Long distance
Flexible hours
Shift work
Transdev
Baltimore, MD
3 days ago
Operations Manager
$19 - $29 per hour
## Operations ManagerApplyremote type: On-Sitelocations: MD - Catonsvilletime type: Full timeposted on: Posted Todaytime left to apply:... ...and one community at a time.**Position Summary**The Operations Manager is a member of the Store Management team, and as such,...
Hourly pay
Full time
Temporary work
Local area
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Early shift
CVS Health
Catonsville, MD
3 days ago
Operations Manager
...and a commitment to safety, environmental responsibility, and operational excellence, Jet Blast operates 24/7, 365 days a year to meet both... ...directly to the President of Jet Blast, the Operations Manager is the engine of day‑to‑day performance across the business. This...
Contract work
For contractors
For subcontractor
Work at office
Jet Blast Inc
Baltimore, MD
4 days ago
Operations Manager
$68.5k - $123.3k
...Manage the warehouse’s operational activities including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation. Ensure people, process and technology enable meeting all customer service standards. Key Duties and Responsibilities...
Work at office
Local area
Flexible hours
Lineage
Baltimore, MD
20 hours ago
Operations Manager
$55k - $65k
...THE OPPORTUNITY GBC is seeking an Operations Manager to own daily office operations and steering committee scheduling and support during an exciting period of organizational growth and change. This role is ideal for someone who enjoys delivering exceptional service and...
Work at office
Local area
Flexible hours
Greater Baltimore Committee
Baltimore, MD
7 hours ago
Operations Manager
...Johnstone Supply is ready to hire a motivated full-time Operations Manager to guide our continued growth at our Arbutus, MD branch location. Do you want to provide store management in a family-focused environment where employees are treated with respect and tend to stay...
Full time
For contractors
Johnstone Supply
Halethorpe, MD
1 day ago
Operations Manager
..., PermanentPosition: Operations ManagerCompany Overview:Commercial Interior Construction, Inc is a leading construction company specializing... .... Job Description:We are seeking an experienced Operations Manager to join our team in Kingsville, MD. The Operations Manager...
For subcontractor
Commercial Interior Construction
Kingsville, MD
7 hours ago
Operations Manager
$19 - $29 per hour
...us and be part of something bigger - helping to simplify health care one person, one family and one community at a time. The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better...
Hourly pay
Full time
Temporary work
Local area
Flexible hours
Shift work
Night shift
Weekend work
Day shift
Early shift
Hispanic Alliance for Career Enhancement
Catonsville, MD
7 hours ago
Operations Manager
$68k - $77k
...Position Title Operations Manager Description The Graduate School Operations Manager oversees our Application, Admission decision support system, back office document imaging and storage, and is our primary liaison for our CRM. This role not only supports Graduate School...
Full time
Work at office
Remote work
Monday to Friday
UMBC
Baltimore, MD
4 days ago
Operations Manager
$135k - $160k
...national origin, disability, veteran status, or any other legally protected characteristics. to access the Know Your Rights poster. Operations Manager – Job Description The primary role of this position is to lead and manage the operations function at the site focusing on...
For contractors
Local area
Syensqo
Baltimore, MD
2 days ago
Operations Manager
$76k - $94k
...more information about our data handling practices and your data rights. Responsibilities: MV Transportation is seeking an Operations Manager for proposed business who will provide support, leadership and direction to assigned operating location to ensure delivery...
Contract work
Local area
MV Transportation
Baltimore, MD
4 days ago
Operation Manager
...nursery business committed to delivering exceptional service to our clients. We're seeking a detail-oriented and experienced Operations Manager to join our team and manage the financial operations across our integrated landscape and nursery divisions. Position Overview...
Temporary work
For subcontractor
Work at office
Monday to Friday
Day shift
Afternoon shift
Pinehurst Landscape Company
Glen Arm, MD
2 days ago
Operations Manager
...under the ticker symbol “BURL” on the New York Stock Exchange. Operating over 1,000 stores across 46 states, Washington D.C., and Puerto... ...Role Description We are seeking a dedicated on-site Operations Manager for our Catonsville, MD location. This full-time role is focused...
Full time
Afternoon shift
Burlington Stores
Catonsville, MD
1 day ago
Operations Manager
$91k - $136.5k
...Description Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated... ...individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and...
Hourly pay
Flexible hours
Shift work
Night shift
Amazon
Dundalk, MD
7 hours ago
Operations Manager
$91k - $136.5k
...Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated... ...individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and...
Hourly pay
Flexible hours
Shift work
Night shift
Amazon.com Inc
Sparrows Point, MD
1 day ago
Operations Manager
$19 per hour
...Business operations manager • baltimore md Last updated: less than 1 hour ago $68,500.00 yearly Full-time Manage the warehouse's operational activities including budgeting, labor scheduling, space and equipment, safety and security, housekeeping, and sanitation.Ensure...
Hourly pay
Full time
Work at office
Work from home
Shift work
Night shift
Oak St. Health
Parkville, MD
20 hours ago
Operations Manager
...Baltimore, Maryland, United States Rise Hospitality Job Title: Multi-Unit Operations Manager (Confidential) Location: Regional Oversight – Maryland/DC Metro & Louisiana Employment Type: Full-time (Multi-Unit Leadership) Position Overview We are looking for a high-performing...
Full time
Live in
Local area
MarcJax
Baltimore, MD
2 days ago
Operations Manager
$90k - $100k
...Clean Harbors in Baltimore, MD is seeking an Operations Manager to lead overall branch operations. This role is responsible for ensuring safe, cost-effective, and efficient day-to-day operations while driving business growth, operational excellence, and employee success...
Full time
HPC Industrial powered by Clean Harbors
Baltimore, MD
2 days ago
DC Operations Manager
...Req182586 Position Purpose The DC Operations Manager is responsible for the success of assigned functions within a complex distribution center environment to ensure that it is an outstanding place to work. The DC Operations Manager may be responsible for the supervision...
Hourly pay
Temporary work
Work experience placement
Seasonal work
Work at office
Immediate start
Relocation
Flexible hours
Night shift
Weekend work
The Home Depot
Baltimore, MD
7 hours ago
Loan Operations Manager
$1,000 - $5,000 per month
...Arlington, VA; Baltimore, MD; and White Oak, MD; in addition to managing the Financial Empowerment Center in Wheaton, MD. Our Mission:... ...to achieve financial prosperity. Position Summary The Loan Operations Manager reports to the Director of Lending and is responsible...
Full time
Part time
Apprenticeship
Work at office
Local area
Flexible hours
Night shift
Afternoon shift
Latino Economic Development Center
Baltimore, MD
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Operations Manager. Be the first to apply!