Customer Service Agent

Customer Service Agent

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.

We are searching for a motivated and professional individual to join our Customer Service team. Customer Service Specialists aim to answer all questions that customers may have about their solar projects, and provide helpful solutions to their problems while seeking to create a positive experience.

Duties/Responsibilities:

• Action all inbound calls, texts, and emails.
• Monitor live chats in Bird-Eye
• Assist with one-off, special projects assigned by your supervisor or manager
• Learn the solar process in-depth, and become a solar expert.
• Complete outbound calls to return voicemails, and follow up with Customers.

Required Skills/Abilities:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport-building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Phone skills, including familiarity with complex or multi-line phone systems

Education and Experience:

• A high school diploma or equivalent is required
• Experience in customer service or call center roles preferred
• Solar experience preferred

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.

Compensation/Benefits:

• Competitive wages
• Health/Vision/Dental Insurance
• 401K
• Paid time off and paid holidays
• Paid birthday off

ION Solar is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class