Crew Leader - Commercial Furniture Installation

Job Description

Job Description

Position SummaryThe Crew Leader is a hands-on player/coach responsible for leading a field installation crew to complete projects safely, efficiently, and according to scope and quality standards. This role sets the tone for job-site performance, productivity, accountability, and professionalism while serving as the key communication link between the crew and the Field Supervisor.This is a working leader role for someone who understands commercial furniture installation, can keep a crew moving, catches issues early, and takes pride in completing work correctly the first time.A Day in the LifeStart the day by reviewing the project scope, layout, timeline, safety expectations, tools, materials, and daily work assignments with the crew.Work alongside installers while monitoring pace, labor hours, quality, safety, and job-site professionalism.Identify scope discrepancies, access issues, material shortages, schedule risks, or workmanship concerns early and communicate them to the Field Supervisor.Keep the crew focused, reduce downtime, adjust priorities as needed, and make sure daily productivity expectations are being met.Complete final walkthroughs, address quality concerns before leaving the job site, and provide daily job status updates through ClickUp.Key ResponsibilitiesCrew Leadership and ExecutionLead and supervise assigned installers on job sites.Ensure the team understands project scope, timelines, and quality expectations.Assign daily tasks and monitor progress throughout the shift.Maintain high standards of professionalism, work ethic, and accountability.Set the example in productivity, quality, and safety.Productivity and Labor ControlExecute projects within estimated labor hours.Monitor pace of work and adjust resources as needed.Prevent downtime and idle labor.Ensure tools, materials, and equipment are prepared in advance.Track daily progress against schedule.Quality ControlEnsure installations meet company standards and client expectations.Perform final walkthroughs before declaring a job complete.Minimize return trips, rework, and call-backs.Address workmanship issues immediately.Help eliminate controllable zero sells.Communication and CoordinationCommunicate clearly and proactively with the Field Supervisor regarding scope discrepancies, access issues, material shortages, and schedule risks.Provide accurate daily job status updates through ClickUp.Escalate problems early, not after delays occur.Safety and ComplianceEnforce safety procedures on job sites.Conduct daily safety checks.Ensure the crew follows company policies and client requirements.Report incidents immediately.Team DevelopmentTrain entry-level installers.Coach crew members on efficiency, quality, safety, and professionalism.Identify high performers and development opportunities.Support a culture of accountability and continuous improvement.Knowledge and Required SkillsKnowledgeCommercial furniture installation, office furniture installation, systems furniture, modular furniture, or related field installation work.Installation processes, job-site workflow, and sequencing of work.Scope documents, project layouts, and installation instructions.Labor-hour expectations, productivity targets, and how to reduce idle time.Quality standards, final walkthrough expectations, and customer satisfaction drivers.Job-site safety procedures, client site requirements, and incident reporting.Tools, materials, and equipment needed to complete work efficiently.ClickUp or similar systems used for daily job updates and field communication.Required SkillsAbility to lead, direct, and motivate a small crew in a hands-on field environment.Strong communication skills with installers, Field Supervisors, and customers or client contacts when needed.Ability to assign work, monitor progress, and keep the team focused throughout the shift.Firm but fair accountability style with the confidence to address performance or quality issues in the moment.Strong problem-solving skills and the judgment to escalate issues before they create delays.Strong attention to detail and ability to identify quality concerns before a job is closed.Ability to coach newer installers and model safe, efficient, professional behavior.Self-starter mindset with high ownership, reliability, and follow- through.Qualifications3+ years of commercial furniture installation experience preferred.Previous experience leading small teams, crews, or job-site work strongly preferred.Strong understanding of installation processes, tools, materials, and job-site expectations.Ability to read and interpret scope documents, project layouts, and work instructions.Strong communication, problem-solving, and organizational skills.High accountability standards and the ability to work independently with minimal supervision.Key Performance IndicatorsLabor variance: actual hours compared to budgeted hours.Standard labor performance.Controllable zero sells.Customer satisfaction.Safety incidents.Crew systems execution, including ClickUp updates.BenefitsStorr offers a competitive benefits package designed to support employees both professionally and personally. Benefits may include medical, dental, and vision insurance, paid time off, floating holidays, retirement plan options, and additional company-sponsored benefits based on eligibility.This role also offers steady full-time hours, hands-on leadership experience, training and development opportunities, and the ability to grow within Field Operations.