Server - PM

Omni Charlottesville Hotel

Omni Charlottesville Hotel is a premier full-service hotel in downtown Charlottesville, Virginia, blending Southern charm with contemporary comfort. The recently renovated 205 guest rooms and suites offer scenic views of historic Charlottesville or the Blue Ridge foothills, complemented by thoughtful amenities for both business and leisure travelers. On-site features include indoor and outdoor pools, a fully equipped fitness center, and over 14,000 square feet of flexible meeting and event space, ideal for corporate events, weddings, and social gatherings. Dining at The Conservatory and The Hillock Neighborhood Kitchen celebrates the region's culinary spirit and provides welcoming spaces for connection.

At Omni, we are driven by a bold vision: to become the best hospitality company in America, delivering exceptional experiences for every guest, every day.

Server


Overview:


The server will wait on tables promptly, courteously, and serve our guests with genuine care.


Responsibilities:

• Knowledge of the dining room.

• Must have full familiarity with menus and beverage offerings.

• Greet guests when entering the restaurant with a pleasant smile and superior customer service.

• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.

• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.

• Record transaction in MICROS system at time of order and adhere to cash handling standards.

• Check in with guests to ensure satisfaction with each food course and/or beverage.

• Present accurate checks to guests and process payment.

• Maintain cleanliness of work areas throughout the day.

• Process station set-up and break-down and complete all other side work duties as assigned.

• Ensure tables are set up properly, including polishing and cleaning glasses.

• Service to guests according to Omni Moments of Service Standards.

• Be pleasant, smile and greet all guests, using surnames when obtained.

• Clean, clear, and reset service areas.

• Protect the hotel from liability regarding overserving guests.

• Perform any other duties assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.

• Must have unexpired Food Handlers and TABC - or obtain upon hire.

• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.

• Previous cash handling experience preferred.

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.

• Ability to accurately and efficiently input information into MICROS.

• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.

• Ability to work cohesively with co-workers both within and outside of your department.

• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.

• Excellent customer service, service recovery, and problem-solving skills.

• Must be able to work a variety of shifts, including weekends and holidays.

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.

• Must be able to stand and walk for an extended period or for an entire work shift

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.


Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.