Patient Access Specialist II - Gastroenterology
61st Street Service Corp
Job Description: Schedule appointment requests and perform outbound calls to schedule Epic referrals Communicates insurance participation, financial responsibility and time of service policy to patient population Obtain patients insurance and demographic information registered in EPIC Perform real-time insurance verification Collects pre-registration information to address Epic work queue accounts Provide support and back-up coverage as needed General faxing, filing, and mail sorting Facilitate team discussions regarding complex patient scheduling needs Work on escalated cases with higher complexity as assigned Escalate issues to lead/supervisor/manager for resolution Performs other related duties as assigned Requirements: High School Diploma or equivalent required Minimum of 3 years of relevant experience including proficiency in medical terminology Excellent customer service, problem assessment, and verbal/written communication skills Strong proficiency of Microsoft Office (Word & Excel) or similar software is required Associate's Degree or higher preferred Prior high volume customer service experience in a call center environment preferred Bilingual (English/Spanish) a plus Benefits: Healthcare Paid Time off #J-18808-Ljbffr 61st Street Service Corp
Vacancy posted 2 days ago
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