IT Help Desk Technician
Full-time
Magnolia Health Systems
About us: Magnolia Health Systems is a statewide healthcare company with assisted living, pediatric, and skilled nursing facilities. Magnolia Health Systems is seeking a reliable and energetic IT Help Desk Technician to join our team. The IT Help Desk Technician position will be located at the corporate office in Indianapolis, IN. About the Role: Magnolia Health Systems is seeking an IT Help Desk Technician to-
*please note, this is NOT a Cybersecurity role About you: The ideal candidate would have the following skills and experience:
- Provide first-level technical support to end users for hardware, software, and network-related issues via phone, email, or ticketing system
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment
- Install, configure, and maintain operating systems, applications, and user accounts in alignment with company standards
- Manage and prioritize help desk tickets, ensuring timely resolution and proper documentation of all support activities
- Assist with onboarding and offboarding processes, including system access setup and equipment deployment/retrieval
- Maintain and support network connectivity, including basic troubleshooting of Wi-Fi, VPN, and remote access issues
- Ensure data security and confidentiality by following company policies related to system access and protected information
- Escalate complex technical issues to appropriate internal teams or external vendors as needed
- Maintain inventory of IT equipment and coordinate repairs or replacements
*please note, this is NOT a Cybersecurity role About you: The ideal candidate would have the following skills and experience:
- Strong experience in Windows environments, Active Directory, and network infrastructure
- Experience overseeing multi-site operations strongly preferred
- Healthcare or long-term care experience preferred
- Proven ability to manage vendors and IT projects
- Strong problem-solving and decision-making skills
- Health Insurance through United Healthcare
- Dental Insurance through HRI Dental
- Vision Insurance through EyeMed
- Supplemental Insurance:
- Critical Illness
- Accident
- Disability Coverage
- Hospital Indemnity
- Life Insurance through Cincinnati Life:
- Builds cash value
- Employee-owned policy
- Family coverage, including grandchildren
- Paid Vacation
- Attendance Bonuses
- Weekend Bonuses
- Holiday Pay – starts immediately with no waiting period
- Tuition Assistance Programs
- Student Loan Repayment Program
- Career Advancement Opportunities
Vacancy posted 4 days ago
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