Quality Assurance/ Productivity Specialist

Quality Assurance/ Productivity Specialist

Rehab At Home Healthcare Services is hiring!

Location: Office @ 2301 W. Lamar Blvd. Arlington TX, 76012

Position: QA Specialist/ Productivity Specialist - Full time

Rehab at Home Healthcare Services began with the purpose of helping patients reach an optimal level of well-being in their homes. As a company owned by physical therapists, Rehab at Home understands how much dedication and investment each patient needs in order to improve and eventually thrive. Once a patient's health is placed into our hands, we not only see it as a special responsibility but also a precious opportunity to help them through their process. We welcome doctors and family members alike to see this opportunity through.

Who we are looking for: A detail-oriented, bilingual team member to join our office team full-time. This role plays a key part in ensuring quality care, maintaining compliance, and supporting clinician productivity for both pediatric and adult patients across multiple disciplines (ST, PT, OT, LVN & RN).

Key Responsibilities include:

Quality Assurance (QA):

• Review therapy notes (ST, PT, OT) for pediatric and adult patients
• Ensure documentation aligns with the Plan of Care and meets billing standards
• Identify inconsistencies or missing documentation
• Communicate with clinicians for corrections or clarifications

Productivity Support:

• Monitor clinician visit numbers and compliance with their weekly commitment
• Track missed visits and non-compliant cases
• Call patients to confirm, reschedule, or follow up on visits
• Input and maintain accurate data records related to visit tracking and clinician performance

Administrative Support:

• Message with clinicians regarding scheduling, visit follow-ups, and day-to-day support needs
• Assist with incoming and outgoing faxes
• Answer phone calls and direct inquiries appropriately
• Support additional clerical or office-related tasks as needed

Skills We are Looking For:

• Spanish speaking preferred, not required.
• Excellent attention to detail and organizational skills
• Strong critical thinking and problem-solving abilities
• Comfortable working with data and learning internal systems
• Positive attitude, ability to multitask, and strong communication skills

Benefits:

• Medical - HMO & PPO

Supplemental Benefits include:

• Dental
• Vision Insurance
• Life Insurance
• Critical Illness
• Accident
• Short/ Long Term Disability
• 401(k) Matching Retirement Plan
• PTO