Customer Service Representative

About Arcadian Bank

At Arcadian Bank, our mission is to improve the lives of our people, customers, shareholders, and communities. As a locally owned community bank, we believe the right people, aligned with our values and culture, are the most important factor in delivering on that mission.

The Opportunity

We are opening a new branch in Austin, Minnesota, and are seeking our founding team members. This role offers variety across teller services and deposit accounts. Prior banking experience is not required; curiosity, initiative, and a passion for customer service matter most.

Expected opening date for the Austin branch is Q1 2027. Training will be conducted at our Albert Lea location so that we are ready to provide an impeccable experience from day one.

Salary and Benefits

This position offers a competitive salary and full benefits, including health insurance, life insurance, 401k, and PTO. Wages for this position range from $21-$28 per hour. Where you would fall in that range will be based on your proven ability to deliver results.

Our Culture

We hire and promote people who demonstrate judgment, communication, impact, curiosity, innovation, courage, passion, honesty, and selflessness. We believe outstanding people create extraordinary results. Read more about our culture here:

Why Join Us

• Be part of a founding Austin team
• Learn multiple areas of banking
• Work for a community bank that values people over process
• Make a meaningful local impact
• Build a long-term career with amazing growth opportunities

Key Responsibilities

• Provide exceptional service to customers
• Process teller transactions accurately
• Open and service deposit accounts
• Represent the bank at community events
• Support daily branch operations

What You Need to be Successful

To thrive in this role, candidates must possess a blend of essential skills and qualities. Strong communication skills are crucial, enabling effective interaction with customers and colleagues alike. A genuine enjoyment of working with customers is vital, as this role centers around building lasting relationships.

Proficiency with technology, coupled with a desire to learn and grow, will ensure you navigate banking tools efficiently. Excellent judgment and attention to detail are necessary for maintaining accuracy in transactions and safeguarding customer information. Additionally, the ability to maintain confidentiality is paramount in upholding the trust that our customers place in us.

Arcadian Bank is an EEO employer. All qualified applicants will be considered for employment without regard to race, religion, color, sex, national origin, age, disability or veteran status, or any other characteristic protected by local, state, or federal law.