Field Service Engineer - Grand Rapids/Lansing, MI
Becton Dickinson & Co
Becton Dickinson seeks a Field Service Engineer to provide technical support for automated pharmacy dispensing systems across healthcare facilities in Michigan. The role combines remote work with daily travel to customer sites, requiring on-call availability and strong troubleshooting capabilities for both hardware and software systems.
Responsibilities
- Provide remote and on-site technical support for BD Pyxis dispensing systems at hospitals and healthcare facilities
- Diagnose, service, and resolve hardware and software issues; manage work orders through completion with proper documentation
- Execute preventive maintenance programs and support installation, repair, calibration, and sales activities
- Maintain parts inventory and ensure accurate documentation of field activities, expenses, and time distribution
- Pursue ongoing training and professional development to advance product knowledge and career progression
Requirements
- High school diploma plus 3 years of field service experience
- 3+ years combined hardware, software, and IT support experience
- 24/7 on-call availability in customer-facing field service environment
- Proficiency with computer electronics, Windows OS, and network systems
- Valid driver's license and ability to lift minimum 70 pounds
- Current immunizations including COVID-19, TB/PPD, and others required for facility access
Vacancy posted 4 days ago
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