Customer Representative-Retail Banking (Community Floater)

Job Description

Job Description

07.07.2026

Summary:

Provides exceptional customer service while supporting the financial center’s goals through relationship building, cross-selling, and daily operational support. Demonstrates a commitment to FNB Core Values, continuous development, and delivering consistent, high-quality service to customers and the communities we serve. Maintains the flexibility and dependability to travel to and support multiple financial center locations as needed to ensure adequate staffing and seamless customer service.

Primary Responsibilities and Duties:Performance and Business Development Standards

• Promotes bank products and services to customers and prospects to support business growth and referrals.
• Identifies opportunities to cross-sell products and services based on customer needs.
• Actively participates in sales initiatives, team meetings, and other motivational activities.
• Utilizes available tools, resources, and reports to support proactive selling efforts.
• Meets or exceeds established referral goals.

Manage Relationships

• Builds and maintains positive relationships with customers through in-person, phone, and other interactions.
• Develops effective working relationships with team members and other departments to support financial center goals.

Customer Experience

• Provides consistent, high-quality customer service in all interactions, both in person and over the phone.
• Demonstrates professionalism and promotes a positive image of the bank.
• Supports and reflects FNB Core Values, Quality Standards, and culture in all customer interactions. 

Compliance and Security

• Processes deposit and loan transactions in accordance with bank policies and procedures.
• Follows all security procedures and operational guidelines.
• Complies with all applicable federal, state, and bank regulations and laws.

Operational Responsibilities

• Accurately handles cash and balances drawer within established limits.
• Assists with additional operational duties, including vault balancing and other branch support functions as needed.

Skills and Training

• Maintains knowledge of bank products, services, and procedures.
• Participates in training and development opportunities to enhance skills and performance.

Personal Commitment

• Represents the bank with a positive and professional image in all interactions.
• Demonstrates reliability, attention to detail, and accountability in daily responsibilities.
• Works effectively in a fast-paced environment and adapts to changing priorities.

Qualifications:Education & Experience

• High school diploma or GED required.
• Previous customer service experience preferred.
• Cash handling experience preferred.

Knowledge & Skills

• Ability to work effectively in a team-oriented environment
• Strong communication and interpersonal skills
• Attention to detail and accuracy in handling transactions
• Ability to manage multiple tasks in a fast-paced

Core Competencies

• Customer focus and service excellence
• Team collaboration
• Sales awareness and referral development
• Accuracy and attention to detail
• Reliability and accountability

Working Conditions

• Regular standing, customer interaction, and cash handling required
• Occasional extended hours may be required to support business needs
• Regular travel to different financial centers for support and staffing