Quality Manager

About the Role Suzano is expanding its operations in the U.S. and is seeking an experienced Quality Manager to lead our quality function at the paper manufacturing facility in Pine Bluff, Arkansas. This hands‑on operational leadership role requires driving meaningful change on the shop floor while serving as a credible interface with customers. Responsibilities Lead implementation and continuous improvement of quality management tools and systems focused on process performance, defect reduction, and non‑quality loss elimination. Work directly on the production floor with manufacturing teams to identify root causes and implement sustainable solutions. Apply structured problem‑solving methodologies (A3, 5 Whys, FMEA, etc.) to address quality issues and document measurable outcomes. Leverage statistical analysis tools, including capability and repeatability studies (Gauge R&R), to assess effectiveness of quality testing, optimize test frequency, and improve measurement accuracy across lab operations. Serve as the primary technical interface between the facility and external customers, managing the full complaint resolution cycle, from initial analysis through corrective action, reimbursement, and closure. Translate customer pain points into internal improvement initiatives, ensuring effective feedback loops between commercial relationships and production operations. Analyze existing quality data to identify trends, build performance baselines, and drive targeted improvement initiatives. Develop and maintain quality metrics and dashboards to monitor KPIs, track progress against goals, and support data‑driven decision‑making at all levels. Present findings and recommendations clearly to both technical and non‑technical stakeholders, including senior leadership and cross‑functional peers. Lead, develop, and support a quality team, fostering a culture of accountability, continuous improvement, and operational excellence. Partner with Production, Engineering, and other departments to align quality priorities with business objectives and influence change across the organization. Qualifications Bachelor’s degree in Engineering or a related technical field. Minimum 7‑10 years of experience in quality engineering or quality management, with significant time in operational/process‑focused roles. Industry experience in pulp and paper, paper packaging, or extrusion is required. Prior experience managing or mentoring technical teams is strongly preferred. Proven track record applying quality improvement methodologies (A3, 5 Whys, FMEA, SPC, Gauge R&R/MSA) to achieve measurable results in a manufacturing environment. Strong statistical analysis skills with the ability to interpret data, identify patterns, and draw actionable conclusions. Hands‑on experience with customer complaint management, from root cause analysis through resolution and financial reimbursement processes. Proficiency in SAP and advanced Microsoft Excel for quality data tracking, analysis, and reporting. Excellent communication and interpersonal skills, able to navigate conversations with customers, production teams, peers, and senior leadership with equal credibility. ASQ certification (CQE, CQM, or equivalent) is a plus. Desired Attributes Operational mindset: thrives on the production floor and leads by example. Analytical rigor: works with historical and real‑time data to build baselines, identify opportunities, and measure impact of initiatives. Customer orientation: confidence and technical depth to manage customer relationships directly, turning complaints into improvement drivers. Influence & change management: skill in driving cultural and process change across cross‑functional teams without direct authority. Versatility: comfortable shifting between strategic analysis, team leadership, customer communication, and hands‑on problem‑solving as priorities demand. Benefits Medical, Dental, and Vision Insurance with multiple plan options. Life and AD&D Insurance, short‑term and long‑term disability insurance. 401(k) retirement plan with generous company match. Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA). Flexible Spending Accounts for healthcare, limited‑purpose, and dependent care expenses. Voluntary benefits such as accident, critical illness, and hospital indemnity insurance. Equal Employment Opportunity Statement Suzano is a proud Equal Opportunity Employer. We provide equal employment opportunities under applicable federal, state, and local laws and we comply with all non‑discrimination regulations in every work location. All positions at Suzano are subject to random drug and alcohol screening, performed in conformance with applicable law and internal policy. #J-18808-Ljbffr