Customer Service Representative

Will Call Customer Service Rep (CRL)Las Vegas, NVCome Join Us!From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.Start your journey with OBE and help us build the future.What You'll Will Get To DoThe Will Call Customer Service Rep provides exceptional customer service to all C.R. Laurence customers. Through the detailed understanding of all C.R. Laurence products, the CSR offers solutions and facilitates a unique experience to all internal and external customers. In addition, completes general administrative support while in a hectic and fast passed environment. This position serves as an ambassador to the company and will be the face of the company through daily interactions.Job ResponsibilitiesMaintain broad knowledge of clients, products and services.Document customer interactions and transactionsListen attentively to customer needs and concerns; demonstrate empathyAccurately process over-the-counter, phoned, faxed and e-mailed orders accurately and in a timely mannerReceive and process payments of Will Call customers as well as over the phone (cash, debit, etc.)Answer multi-line telephone in a professional mannerFace to face customers interactionsDevelop and maintain professional and productive business relationships with your internal and external customers that result in a clear definition and understanding of their service requirements and expectations.Respond to all inquiries in a prompt, professional, and courteous manner between internal working associates, manufacturers, and customersBuild sustainable relationships and trust with customer accounts through open and interactive communicationGo the extra mile to engage customers, adapt and respond to different types of customer requirements or requestsCustomer database management - Maintain records of customer interactions, process customer accounts and file documentsOther duties as assignedQualification Requirements1 year of office support experience in a customer service roleHigh School diploma or equivalentAbility to work in a fast-paced, team environmentOrganized and able to keep others organized with ability to prioritize effectivelyMust be able to communicate effectively and conduct yourself professionally, with excellent written and verbal communicationsDemonstrate critical thinking and independent thinking skills to anticipate and resolve issuesUtilizes strong time management and organizational skills to successfully multi-taskMaintain business poise and professionalism under stressful situationsHandle difficult situations and dissatisfied customers in a calm and professional manner.Able to read and perform simple mathematical calculationsWhat OBE Offers YouBenefits that benefit you – industry competitive benefits at the lowest cost to the employeeWork-life balance – PTO and holidays, including floating holidays you can chooseCompensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonusesTraining – We will equip you with the knowledge and skills you need to succeed