Operations Manager

Operations ManagerHunter Douglas is the world's leading manufacturer of window coverings and a major manufacturer of architectural products. We are a brand that you know and trust. With more than 100 years of innovation, we've defined our industry with proprietary products that deliver revolutionary style and functionality and can be found in millions of homes and commercial buildings globally.As a member of the Hunter Douglas family of brands, Carole Fabrics has proudly served the interior design community for more than 60 years, making the finest soft window treatments in the industry. We take pride in our reputation for exceptional quality, our broad on-trend collection of the finest fabrics, and our devotion to personal service.We are searching for candidates that are driven, intelligent, creative, and entrepreneurial. By offering challenging and accelerated opportunities for growth, powered by a shared hunger for success, we create a space for your career to thrive. In return for your expertise, we are committed to providing competitive and robust total compensation and benefit packages to ensure you feel valued. Our dream is to become the fastest growing, most loved, window covering company in the world. What's yours?Position OverviewThe Operations Manager serves as the senior operational leader for the Augusta facility and is accountable for manufacturing execution, workforce development, operational performance, and customer fulfillment.This position is responsible for translating business objectives into daily operational execution while ensuring safe operations, premium product quality, reliable customer delivery, inventory accuracy, workforce engagement, equipment readiness, and cost-effective performance.Success in this role requires strong leadership, strategic thinking, excellent communication skills, and the ability to build alignment across both direct-report and matrix-supported functions.What You'll DoOperational LeadershipLead all manufacturing operations to achieve performance targets across Safety, Quality, Delivery, Cost, People, and Growth.Create a culture of accountability, ownership, teamwork, and operational excellence.Establish clear priorities, expectations, and performance standards across the organization.Drive disciplined execution and ensure alignment across all operational functions.Act as a key member of the plant leadership team and strategic partner to executive leadership.People Leadership & Talent DevelopmentBuild, develop, and mentor high-performing teams.Create an environment focused on engagement, accountability, respect, and continuous learning.Coach supervisors and managers to strengthen leadership effectiveness.Develop succession plans for key operational positions.Partner with Human Resources to improve retention, attendance, onboarding, training effectiveness, and employee development.Foster a culture where employees feel valued, supported, and empowered to contribute.Safety LeadershipChampion a safety-first culture through visible leadership and active employee engagement.Ensure compliance with all company safety policies and regulatory requirements.Drive proactive hazard identification, near-miss reporting, and risk reduction initiatives.Lead investigations and corrective actions to eliminate recurring safety concerns.Maintain a workplace where safety is a core value and shared responsibility.Manufacturing and Production LeadershipLead daily production execution to achieve customer delivery requirements while maintaining exceptional quality standards.Ensure efficient labor utilization, schedule attainment, and workflow management.Remove barriers that impact production flow, staffing, material availability, quality, or equipment performance.Improve productivity and operational efficiency through Lean manufacturing principles.Balance customer expectations, operational requirements, and workforce capabilities.Warehouse, Inventory, and Material ManagementLead Warehouse and Inventory Control operations to ensure inventory accuracy and material availability.Improve material flow and inventory management processes throughout the facility.Ensure accurate cycle counts and inventory reconciliation activities.Drive accountability for warehouse organization, efficiency, and operational discipline.Partner with Supply Chain and Planning functions to proactively address material shortages and inventory risks.Improve inventory performance while supporting customer service and operational goals.Planning and Cross-Functional CoordinationCollaborate with Planning teams to align production schedules with customer demand and operational capacity.Identify capacity constraints and develop proactive recovery plans.Facilitate effective communication between Manufacturing, Planning, Supply Chain, and Customer Service.Ensure operational priorities are clearly understood and supported across the organization.Drive cross-functional problem solving to protect customer commitments.Quality LeadershipPromote a culture where quality is everyone's responsibility.Reduce defects, rework, customer complaints, and costs associated with poor quality.Ensure effective root-cause analysis and corrective-action implementation.Strengthen process controls that protect product quality and customer satisfaction.Drive continuous improvement initiatives that improve consistency and operational excellence.Maintenance and Engineering PartnershipPartner with Maintenance and Engineering teams to maximize equipment reliability and uptime.Support preventive maintenance and continuous equipment improvement efforts.Identify operational constraints and work collaboratively to implement sustainable solutions.Participate in capital project planning and facility improvement initiatives.Ensure operational readiness for new equipment, process changes, and product introductions.Continuous Improvement and Operational ExcellenceLead Lean Manufacturing initiatives including:5SStandard WorkKaizen EventsRoot Cause AnalysisWaste EliminationVisual ManagementProcess ControlEstablish a culture focused on continuous improvement and operational excellence.Utilize data and metrics to identify opportunities and drive measurable results.Implement sustainable solutions that improve efficiency, quality, delivery, and employee engagement.Daily Management System LeadershipLead Tier 1, Tier 2, and Tier 3 accountability meetings.Ensure consistent use of visual management systems.Drive action-item accountability and corrective-action closure.Implement Leader Standard Work across operational leadership roles.Utilize KPIs to guide decision-making and performance improvement efforts.Capacity Planning and Business GrowthDevelop annual and multi-year operational capacity plans.Evaluate future labor, equipment, facility, and inventory requirements.Identify bottlenecks and resource constraints that may limit growth.Support strategic planning and business expansion initiatives.Ensure operational readiness to support new products, increased volume, and changing customer requirements.Financial and Business PerformanceManage operational performance to achieve budget objectives.Improve labor productivity and manufacturing efficiency.Control overtime and operational expenses.Optimize inventory performance and working capital utilization.Identify cost reduction opportunities that preserve quality and customer service.Support informed decision-making through data analysis and performance reporting.Performance MeasuresSuccess in this role will be measured through:Safety Incident RateNear-Miss ReportingCorrective Action ClosureSafety Audit PerformancePeople Employee RetentionAttendance PerformanceTraining CompletionLeadership DevelopmentEmployee EngagementQuality Internal Rework RateScrap ReductionCustomer ComplaintsUnits on HoldCorrective Action EffectivenessDelivery Schedule AttainmentOn-