Emergency Dispatch Operator Patient Services

Your future role at a glance Location: Austin, TX Facility: Good Health Facility Department/Specialty: Patient Emergency Services Schedule: PRN -- Up to 2 shifts weekly w/weekend requirements How you'll make an impact in this role Orchestrate critical communications as the primary dispatcher for 13 Ascension Hospitals, ensuring emergency calls are answered with urgency and routed with 100% accuracy. Synchronize hospital-wide physician coverage by managing complex on‑call schedules across all specialties to ensure life‑saving care is always available. Lead emergency protocol execution by monitoring fire and life‑safety alarm panels, triggering rapid‑response procedures calmly and effectively during high‑stress incidents. Facilitate real‑time data flow by providing essential patient, department, and staff information to clinical teams, serving as a vital link in the care delivery chain. Uphold operational readiness by meticulously updating department documentation and schedules, ensuring the entire network has the right contact at the right time. What minimum qualifications you'll need Education: High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable. What additional requirements you'll need High Volume Center Experience Preferred Equal employment opportunity employer Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Benefits Paid time off (PTO)Various health insurance options & wellness plansRetirement benefits including employer match plansLong-term & short-term disabilityEmployee assistance programs (EAP)Parental leave & adoption assistanceTuition reimbursementWays to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer. #J-18808-Ljbffr