Quality Assurance Coordinator

Quality Assurance Coordinator

FLSA: Non-exempt

Reports To: Director of Operations


Physical requirements: General good health; must sit at computer for extended periods of time.

Hours of Work: Full time 37.5 hours per week. Weekend or evening work required as requested.

Job Summary: Functions as a resource and support to all agency programs and individual's we support, including CCL Delaware, in the provision of Council on Quality & Leadership (CQL) personal outcomes. Oversees quality initiatives connected to CQL, OPWDD, and self-advocacy. Advocate for and mentors' people with disabilities.

Job Qualifications:

1. High school diploma/GED required. Bachelor's degree preferred.
2. Three years' experience working with people with disabilities required.
3. CQL and/or POMS certification and experience preferred. Experience and working knowledge of NYS regulation with OPWDD, DOH, OMH and/or quality assurance activities preferred.
4. Good communication and interpersonal skills are required.
5. Valid NYS driver's license that meets agency standards and reliable transportation.
6. Must be able to read and write the English language.

Major Responsibilities:

1. Attain and maintain CQL certification as POMs interviewer and trainer for the required certification period.
2. Coordinate trainings for selected staff to become CQL certified POMs interviewers.
3. Schedule and ensure completion of Personal Outcome Interviews for all persons supported in Day, Residential and FSS programs; ensure interviews are thoroughly completed on a timely basis.
4. Assist the Agency with obtaining CQL accreditation through development of a comprehensive project plan; track performance and ensure adherence to established timeframes.
5. Develop and maintain tracking/trending system for all elements of CQL, and produce quarterly reports on this information; review data and make recommendations for quality improvement. Enter data in CQL Portal as prescribed.
6. Coordinate and deliver on-going CQL/POMs training and education to staff and individuals we support. Conduct quality initiative training for New Hire Class and as assigned.
7. Maintains a working knowledge of regulations and agency quality assurance standards.
8. Chair Dignity in Life Committee and serve on agency committees as assigned.
9. Develop and conduct satisfaction surveys for people supported annually and flash surveys for family members monthly.
10. Advise Self-Advocacy Group and partner with Capital Region SANYS.
11. Mentor people receiving services who are on committees.
12. Participate in CQL Community of Practice.
13. Assist Director of Compliance and Quality Assurance with other quality improvement activities as assigned.

Disclaimer - The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liberty reserves the right at its sole discretion to amend its policies, programs and/or guidelines, including the contents of this job description, at any time without prior notice. A candidate's rate of pay is based upon a consideration of several factors which may vary based upon the position. These factors may include education, prior work experience, licenses, certifications and labor markets. In addition to your pay, Liberty cares about you and invests in you as a team member, so that you can take care of yourself and your family. Liberty offers eligible team members and their dependents comprehensive health benefits and programs, which may include, medical, dental, vision, life insurance, 401k and more, to help you and your family take care of your whole selves.