Roadside Tow Technician

FLEET TECHNICIAN

WHAT YOU'LL DO:

This role is responsible for responding to emergency service requests, identifying mechanical issues and providing applicable roadside assistance on member vehicles so that the member can get on their way. Services are provided through towing and light service vehicles.

This person will be working from our Fleet shop in Bellingham, WA. Please make sure you are comfortable with this commute.

WHO WE ARE:

At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For nearly 120 years, we've served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.

WHY YOU'LL LOVE WORKING AT AAA WASHINGTON:

You'll play an important role in bringing AAA Washington's spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Responsible for providing emergency mechanical assistance on member vehicles, such as jump-starts, battery testing, tire changes, delivering gasoline, lock-out services, and minor vehicle repairs as permissible.
• Responsible for towing vehicles to specified location following correct safety and towing procedures.
• Be the "face" of AAAWA to our members who are stranded and in need of emergency roadside service.
• Perform electrical, fuel or other system diagnosis on vehicles.
• Provide customer service to members and other departments as needed.
• Advise manager of any vehicle or operational issues.
• Perform minor vehicle repairs on fleet vehicles.
• Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.
• Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.

MINIMUM QUALIFICATIONS:

• High school diploma or GED
• Must be able to pass and maintain DOT physical requirements test
• 3+ years' work experience in automotive and/or customer service field
• 1+ years' of demonstrated mechanical aptitude and mechanical reasoning
• Meet minimum age requirement for insurability

PREFERRED QUALIFICATIONS:

• Education and training in batteries, vehicle lockouts, tire changing, and roadside safety

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Washington State driver's license
• Technical school certification preferred

KNOWLEDGE, SKILLS, ABILITIES:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to operate fleet vehicles, light service vehicles, passenger vehicles, and towing equipment, with both automatic and manual transmissions.
• Must have mechanical knowledge and the ability to understand and diagnose a variety of automotive systems
• Competent in MS Office and navigating the internet.
• Ability to address multiple demands and competing priorities in a changing environment.
• Skilled at working independently; able to prioritize and complete assignments with minimal direction.
• Skilled in handling urgent situations professionally and willing to take extra measures when solving problems.
• Ability to establish and maintain cooperative working relationships.

SALARY:

• Hiring Range: $25.30 - $30.35 per hour

You will also receive the opportunity to earn a discretionary bonus based on company performance.

BENEFITS WE OFFER:

• Health insurance (medical, vision, dental and prescription drug)
• Up to 22 days of Paid Time Off (PTO) in the first year
• Eleven paid holidays in addition to PTO
• 401(k) with Employer Match
• Life, Short-Term Disability and Long-Term Disability insurance
• Flexible Spending Accounts
• 4 Hours of Volunteer Time Off per year
• On-Demand Pay / Earned Wage Access
• Free Premier RV AAA Washington Membership
• Travel, Insurance, and Membership Discounts and Perks
• Paid, on-going training throughout your career
• THRIVE wellness program
• Tax-advantaged commuter benefit
• Free parking
• Financial Literacy Education

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• This position is deemed to be a safety-sensitive position.
• The work schedule for this position is 10-hour shifts with unscheduled overtime
• Work outside in all locations and weather conditions.
• Regularly balances, bends, kneels, and lifts up to 50 pounds, occasionally up to 75 pounds.
• The physical environment is typical of a standard mechanic shop space, in parking lots and on the side of the roads and freeways. It requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Frequently required to use personal protective equipment to prevent exposure to hazardous materials. May work around moving objects or vehicles and will need to be aware of surroundings for personal safety.

OTHER:

• Equipment used: computer, phone, heavy machinery, garage/shop tools, vehicles
• Travel: Rarely Travel
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.

DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.