General Manager

About the Company

Parkwell is a fast-growing parking and mobility company committed to operational excellence, innovation, and exceptional customer service. As a values-driven organization, we pride ourselves on creating strong client partnerships, developing high-performing teams, and delivering best-in-class parking management solutions.

About the Role

We are seeking a dynamic and experienced General Manager to lead operations, drive growth, and support the continued expansion of our portfolio.

Responsibilities

• Provide leadership, guidance, and accountability to managers and supervisors across assigned accounts.
• Able to deal with clients in a professional manner.
• Able to travel to various properties in the portfolio as needed.
• Maintain professional and responsive customer and client service to ensure satisfaction at all times.
• Oversee daily parking operations and provide operational support as needed based on staffing or business demands.
• Manage P&L performance and execute operational plans in alignment with budget objectives.
• Assist with annual budgeting, forecasting, and financial reporting for assigned accounts.
• Develop and maintain strong client relationships while addressing escalated operational concerns and service issues.
• Recruit, coach, mentor, and develop operational leaders and staff to build a strong leadership pipeline.
• Ensure adequate staffing levels in collaboration with Human Resources and operational leadership.
• Drive operational consistency, accountability, and service excellence across all locations.
• Execute marketing initiatives, revenue control procedures, and operational improvement strategies.
• Analyze operational and financial data from multiple systems to identify trends and improve decision-making.
• Lead special projects, operational initiatives, and process improvement efforts across the portfolio.
• Support business development efforts including site evaluations, proposals, client presentations, and account transitions.
• Assist with onboarding and transition planning for new accounts, including staffing, training, supply procurement, and operational setup.
• Ensure compliance with all company policies, safety standards, and applicable laws and regulations.
• Foster a positive, people-first culture aligned with Parkwell’s Vision, Mission, and Values.
• Collaborate cross-functionally with Finance, HR, Business Development, and Executive Leadership to support company-wide initiatives.
• Perform additional administrative and operational duties as assigned.

Qualifications

• Successful completion of criminal and motor vehicle background check
• Valid Driver’s License
• 5+ years of parking operations or property management experience preferred
• 3+ years of leadership and client relationship management experience preferred

Required Skills

• Demonstrated ability to lead, coach, and develop high-performing teams
• Experience working in Commercial Class A Properties is a must
• Strong financial and analytical skills with experience managing budgets and P&L performance
• Excellent communication, problem-solving, and organizational skills
• Experience managing multiple locations and operational teams preferred
• Ability to adapt quickly in a fast-paced operational environment

Preferred Skills

Parkwell is committed to creating opportunities for growth and advancement while maintaining a culture centered on people, accountability, and operational excellence. We are looking for a leader who is passionate about developing teams, improving operations, and driving long-term success within the parking industry.

Pay range and compensation package

$110,000 - $140,000 per year (depending on qualifications and experience) plus bonus.

Equal Opportunity Statement

Parkwell is committed to diversity and inclusivity.