Team Manager

Team Manager - National Self-Insurance Claims

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

As part of our diverse team based in Perth, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to proactively lead the National Self-Insurance claims team, driving high-quality claims outcomes and contributing to the achievement of broader business unit and organizational objectives.

As the Team Manager, you will provide leadership, guidance and support to a team of Case Managers and Senior Case Managers, driving strong claims outcomes, team performance and stakeholder relationships.

As a senior leader, you will also play an important role in supporting the broader day-to-day operations of the Perth team, while acting as a key point of contact for senior stakeholders on complex matters, escalations and broader business requirements.

This role operates within a statutory environment and requires a strong focus on quality claims management, legislative and contractual requirements, stakeholder outcomes and portfolio performance.

This will be a full time, permanent position based in our Perth office, with work-from-home up to 2 days per week.

Your Responsibilities

• Lead, coach and support a team of Case Managers and Senior Case Managers, providing clear direction, guidance and accountability to drive high-quality claims outcomes.
• Oversee the day-to-day management of the claims team, including triaging new claims, allocating workloads and monitoring team and portfolio performance.
• Provide strategic oversight of claims, reviewing files and ensuring appropriate strategies are in place to achieve positive claims and return-to-work outcomes.
• Act as a senior point of contact for key stakeholders, internal clients and external providers, managing complex matters, escalations and expectations and providing strategic guidance where required.
• Build and maintain strong stakeholder relationships, representing the Perth team and supporting the resolution of high-level claims, operational and service matters.
• Identify performance gaps, risks and opportunities across the portfolio and implement appropriate strategies to improve outcomes and team performance.
• Drive a positive team culture through coaching, development, communication and engagement, while supporting the recruitment and retention of high-performing team members.
• Foster a collaborative and connected workplace and working with the broader business on local operational requirements.

About You

• Experience in a Team Manager, Team Leader or equivalent leadership role within workers compensation, personal injury or a Self-Insurance environment.
• Demonstrated expertise in workers compensation claims management, with the ability to provide strategic direction and guidance on complex claims.
• Proven ability to lead, coach and develop claims professionals and drive team performance and accountability.
• Strong experience managing senior and complex stakeholder relationships, with the confidence to represent the business and manage high-level escalations.
• Strong understanding of claims management, legislative and contractual requirements and portfolio performance.
• Excellent communication, negotiation and influencing skills, with the ability to build trusted relationships across a range of stakeholders.
• A proactive and solutions-focused leader with strong judgement, autonomy and the ability to manage competing priorities.

What We Offer

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A diverse and collaborative team culture like no other
• Flexibility to work from home to support work/life balance
• A corporate wellbeing program with discounted health insurance and gym membership
• Generous discounts from over 350 retailers through our RewardsHub program
• Comprehensive learning and development opportunities to help you reach your full potential
• Access to support and counseling services with work or personal matters, through our Employee Assistance Program
• Companywide events to stay connected and celebrate success
• Entitlement to annual company incentive scheme + salary reviews
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.