Customer Service Representative

Job Description

Job Description

Company Description

AZZ Inc. is a leading provider of specialized products and services designed to meet the unique needs of industrial markets worldwide. With a rich history spanning several decades, AZZ has established a strong reputation for innovation, quality, and customer satisfaction.

At AZZ, our culture is defined by trust, respect, accountability, integrity, teamwork and sustainability ("TRAITS"). We are dedicated to our employees by fully training and equipping them and providing a safe environment to grow personally and professionally. We strive to build, maintain and create a work environment that attracts and retains employees who are high contributors, have outstanding skills, are engaged in our culture, and who embody our Company mission: to create superior value in a culture where people can grow both professionally and personally, and where TRAITS matter.

As AZZ Inc. continues to evolve and innovate, it remains committed to driving shareholder value while maintaining its reputation as a leader in industrial solutions. With a strong foundation built on decades of experience and a forward-thinking approach, AZZ Inc. is poised to continue its upward trajectory, delivering sustainable growth and an unwavering commitment to excellence.

Job Description

AZZ has an exciting opportunity for a Customer Service Representative reporting to the Plant Manager at our Chelsea facility. As a CSR, you will be the face of AZZ, providing an upstanding and personal customer experience. You will develop great relationships with our customers- both internally and externally. The CSR sets and manages service expectations and is always looking for ways to improve and enhance our customer and employee relations.

Duties and Responsibilities

• Confers with customers by telephone or in person at the plant to provide information about their order, takes orders and /or obtains details of complaints.
• Keeps records of customer interactions and transactions, records details of inquiries, complaints, and comments, as well as actions taken.
• Checks to ensure that appropriate changes were made to resolve customers' problems.
• Contacts customers to respond to inquiries or to notify them of order status.
• Refers unresolved customer grievances to management for further investigation.
• Determines charges for services requested, collects payments or arranges billing.
• Answers customers' questions about pricing, turnaround time and available services.
• Prepares estimates that address the customers’ needs. Addresses credit or contract terms, warranties, ship dates and anticipated delays.
• Monitors market conditions and competitors' prices and services.
• Obtains customers' names, addresses, billing information, product numbers, and specifications of items to be processed and enters this information on order forms and shipping documents.
• Verifies customer and order information for correctness, checking it against previously obtained information as necessary.
• Assists shipping department and prepares/ships orders to designated locations.
• Reviews orders for completion and informs customers accordingly.
• Attempts to sell additional services to prospective or current customers by telephone.

Qualifications

• 2-3 years’ experience in office administration
• Proficient in all Microsoft Office applications, i.e., Excel, Outlook, and Word
• Excellent verbal and written communication skills
• Prior knowledge of Oracle preferred

Minimum Education

• High School Diploma or equivalent required

Additional Information

What We Offer

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision benefits package.
• Retirement savings plan with company match.
• Opportunities for professional growth and development in a dynamic industry.

All your information will be kept confidential according to EEO guidelines.

#LI-Onsite

We are an Equal Opportunity Employer. 

AZZ Inc. is a Drug Free Workplace