Surgical Scheduler - Gastroenterology - Per Diem

Job Title

Surgical Scheduler

Job Description

Proficient in-patient scheduling, professional telephone etiquette and customer satisfaction in support of the mission of CUH. Surgical scheduler duties involve scheduling for hospital outpatient-based services, changing, and canceling appointments, to include other administrative duties as assigned. Interface as a direct liaison with patients and clinical staff at procedural locations to communicate patient results and scheduling needs. Support the checkout office, scheduling patients for procedures after office visits. Provide accurate, detailed information to patients regarding test results and work with patients to reschedule procedures as needed. Take appropriate action in responding to questions from patients. Answer incoming calls, direct calls to the correct party, checking voicemails, and returning missed for scheduling requests. Responsible for the integrity of pre-registration to include accurate health care coverage(s). Escalate operational, provider, or patient complaints along with other critical matters to leadership. Knowledge of medical insurance and billing processes. Must work well in stressful situations and display a high degree of efficiency at all times. Strong emphasis on customer service. Other duties as assigned by manager.

Location

Mt. Laurel and Willingboro locations are only outpatient units, whereas the Special Test Unit (STU), located on the sixth floor in the main hospital is an outpatient and inpatient unit. All are run by the hospital largely to serve diagnostic and therapeutic needs of the Gastroenterology Division.

Procedures

The most common gastroenterology procedures are upper endoscopy and colonoscopy. In the pulmonary suite (STU only), endoscopy of the airway procedures is performed, and are commonly called bronchoscopy.

Staffing

All units are staffed by surgical schedulers, patient service representatives, nurses, and GI technicians. Anesthesiology is present for all GI procedures. Nurses rotate between the admission (Pre op), procedure suites, recovery (PACU) and pre-admission testing. They must be familiar with all roles and procedures in the GI Unit.

Experience Required

2-3 years in medical or office setting. Outstanding organizational skills, typing 35-45 WPM, medical transcription required.

Education Requirements

High School Diploma or Equivalent required.

Special Requirements

Flexible hours. Monday-Saturday requirements.

Salary

USD $21.00 - USD $33.00