Instructor, Patient Access Specialist

Instructor, Patient Access Specialist

Teaches a full range of skills and knowledge for the certificate program in Comprehensive Patient Access Specialist. Prepares students to pass the Certified Healthcare Access Associate (CHAA) examination. Essential functions include delivering a comprehensive range of skills and knowledge required by the Workforce Career and Economic Development Division for the Health Industry Solutions, particularly within the Patient Access Specialist program. Provides effective leadership, supervision, and control of classroom activities, ensuring a conducive learning environment. Implements the approved healthcare training curriculum to enhance the learning experience of program participants. Presents well-prepared, organized, and clear lectures and classroom activities that align with the course syllabus (including medical terminology, Electronic Health Records, Ucertify, Fundamentals of Billing/Reimbursement, Introduction of Patient Access and CHAA study guide) and school policies. Monitors attendance, maintains accurate, up-to-date records, and evaluates the educational performance of participants in accordance with college and department requirements. Identifies and refers participants to supportive services when necessary to enhance student success. Maintains up-to-date knowledge of current changes and trends in the healthcare industry. Promotes students' development and effective use of skills in areas such as critical and analytical thinking, evaluation, communication, professionalism, customer service, computation, problem solving, and decision-making. Provides students with timely information and feedback on their academic progress regarding quizzes, tests, homework, and projects. Follows all College retention policies to ensure student attendance. Performs other duties as assigned.

Required qualifications education and experience/training include an associate degree, minimum of 5 years' experience as a Patient Access Specialist or Patient Service Representative in a hospital setting, must possess CHAA or CHAM certifications, must be an approved proctor through NAHAM, and prior classroom instruction and/or training experience in healthcare.

Knowledge, skills & abilities include the ability to instruct through remote and in-person delivery using platforms like Blackboard, virtual classrooms, and online Learning Management Systems. Demonstrates intermediate proficiency with Microsoft Outlook, Word, Excel, and PowerPoint. Ability to respond appropriately to the needs of the community with sensitivity. Ability to manage key metrics. Must possess excellent oral and written communication skills. Ability to multitask effectively in a fast-paced environment. Credibility, presence, and excellent facilitation abilities are required. Possess a thorough understanding of all College policies and actively participate in their implementation and enforcement.

Competencies include service focus, communication, quality of work, time utilization, collaboration, adaptability, and continuous improvement.