HUMAN SERVICES PROGRAM SPECIALIST

Requisition No: 884819


Agency: Department of Health

Working Title: HUMAN SERVICES PROGRAM SPECIALIST - 64069772

Pay Plan: Career Service

Position Number: 64069772


Salary: $48,000.00 - $51,000.00


Posting Closing Date: 10/06/2026


Total Compensation Estimator Tool

Open Competitive

Your Specific Responsibilities:

The Florida Department of Health in St. Johns County (FDOH-SJC) is part of a statewide public health system.

Our Mission - To protect, promote and improve the health of all people in Florida through integrated state, county, and community efforts.

Our Vision - To be the Healthiest State in the Nation.


Our Values - Innovation, Collaboration, Accountability, Responsiveness, Excellence (ICARE)

This is a highly responsible and sensitive position that provides case management to clients in the Ryan White Program.


This position provides comprehensive medical and non-medical case management services to clients living with HIV/AIDS.


This position serves as part of the interdisciplinary FDOH - SJC Early Intervention Services (EIS)/Ryan White Program Team.


These activities include but are not limited to:

• Interviewing clients while completing
  • Initial and ongoing risk, need, and social assessments,
  • All required forms,
  • Eligibility process
• Evaluating clients', including medical, social and psychological aspects, and developing an individualized Plan of Care (POC)
• Coordinating and collaborating on going-care, education, and support with EIS Program Team to meet the individual POC
• Coordinating services by connecting clients with community resources, healthcare providers, rehabilitation programs, or legal services, ensuring continuity of care and timely access to necessary support and services

• Advocating for clients by helping them navigate complex systems, communicate with professionals, and make informed decisions about their care and/or other matters
• Maintaining regular communication with clients and families, track progress, update care plans, and adjust strategies as needed to achieve desired outcomes
• Keeping detailed records of client interactions, treatment plans, referrals, and outcomes, and may prepare reports for supervisor
• Maintaining information in a confidential manner and disclosing information only after proper authorization has been obtained

• Providing education, counseling and/or making appropriate referrals and linkages to meet client needs

• Maintaining individual case files for enrolled clients that includes documentation of all case work activities and service utilization in required systems
• Closing or transferring files as appropriate for client activities

• Providing ongoing review of and eligibility for health and/or social services
• Assisting with the coordination of all HIV counseling and testing
• Completing HIV testing and counseling in accordance with statutory requirements
• Conducting home visits and participating in outreach events

Assists with programmatic activities which include but are not limited to:

• Compiling, maintaining and preparing data on clients involved in the program
• Providing necessary reports and data for grant submission/application and/or administrative reporting
• Provides data as needed to supervisor to assist in preparing grant updates/applications

Performs other duties as required.

Required Knowledge, Skills, and Abilities:

Knowledge, skills and abilities, including utilization of equipment, required for the position:

• Knowledge of basic case management concepts and processes
• Knowledge of interviewing techniques
• Knowledge of HIV/AIDS treatment and care
• Skilled in written and oral communication
• Skilled in active listening, empathy, and conflict resolution
• Ability to work independently but also work as part of a team when needed
• Ability to communicate proficiently and effectively with clients and professionals
• Ability to utilize MS Office programs and database management systems
• Ability to complete data/statistical analysis and scientific methods
• Ability to prioritize and organize work assignments
• Ability to operate technical equipment
• Ability to work in a fast-paced environment

• AIDS Education and Training Center (AETC) sponsored case management training completed within six months of hire

Licensure/registration/certification requirements (If applicable, list the appropriate Florida Statute or federal regulation cite): Valid Florida driver license, HIV 500/501 certification within 60 days of hire (Florida Statute 381.004)

Other job-related requirements for this position: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

Working hours: (A) Daily from 8:00 to 5:00 (B) Total hours in workweek 40 (C) Explain any variation in work (split shift, rotation, etc.) This position requires daily in-office or field work.

Qualifications:

Minimum - Must have a valid Florida driver's license. Must be willing to physically come in the office daily and or perform field work.


Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

ST. Johns County Health Department

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.


Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


Location: