Workday HRIS Digital Analyst

We are seeking a Workday HRIS Digital Experience Analyst to enhance the employee digital experience by managing Workday Help knowledge content, self-service capabilities, and HR knowledge management. The ideal candidate will have experience with Workday HCM, Workday Help, HR technology, and digital content management, with a focus on improving self-service adoption and employee engagement.

Roles and Responsibilities

• Create, publish, update, and retire Workday Help knowledge articles.
• Manage knowledge content governance, standards, and review processes to ensure content accuracy and compliance.
• Partner with HR teams to develop and maintain HR knowledge resources and self-service content.
• Maintain content categorization, tagging, search optimization, and audience targeting.
• Analyze user behavior, search trends, and content performance to improve the employee digital experience.
• Identify opportunities to enhance HR self-service through knowledge management, automation, and digital guidance.
• Collaborate with HR, Communications, and IT teams to promote self-service solutions and reduce support requests.
• Coordinate translation and localization of global HR content when required.
• Maintain documentation and continuously improve knowledge management processes.

Required Qualifications

• Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field.
• 3+ years of experience in HR technology, HR operations, HRIS, digital experience, knowledge management, or employee communications.
• Experience configuring and supporting Workday HCM and Workday Help.
• Experience managing digital content within enterprise applications.
• Knowledge of employee self-service, HR knowledge management, and digital content best practices.
• Strong analytical, organizational, problem-solving, and communication skills.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Preferred Qualifications

• Experience supporting HR Shared Services or employee service delivery environments.
• Knowledge of case management and enterprise knowledge management best practices.
• Experience with AI-powered support tools, chatbots, or digital assistants.
• Experience supporting global organizations and multilingual content.
• Familiarity with HR process improvement and digital adoption strategies.