Laboratory Support Technician-Phlebotomy- Downtown

Overview Shift: 4‑10‑hr. shifts, Days 4a‑14:30, rotation weekends and holidays. Job ID: 182232. Department: Phlebotomy‑Downtown. Interfaces the laboratory with its Reference Laboratory and Hospital Customers by performing complex reference laboratory patient registrations, hospital laboratory outpatients registration in the Hospital Information System and Laboratory Information System; orders all testing, receives electronic orders, validates medical necessity, determines Reference Laboratory billing, and performs specimen processing and communication with outreach clients and laboratory couriers. Responsibilities Provides specimen processing for reference laboratory outreach patient testing and initiates inpatient processing, requiring handling of patient specimens. Assists lab outpatients in the collection process of specimens for testing. Monitors patients during more complex lab test procedures and patients being held for provider notification of test results. Uses the Lab and Mayo On‑line test catalogs to ensure that the correct tests are ordered for providers and patients. Assists patients in the completion of authorizations prior to release of test information. Initiates and resolves the problem patient specimen resolution process for the laboratory. Communicates and interacts with patients and their families, with compassion and empathy, both on the phone and at the lab department. Informs patients of potential denial by insurance, estimates appropriate costs and obtains appropriate ABN or Insurance Waiver according to insurance. Adds modifiers and account notes as appropriate per regulations. Completes daily quality audits of the patient lab record. Qualifications Education – High School Diploma or equivalent required. Associate’s degree preferred. Experience – One (1) year of work experience required. Proficiency with computer data entry functions required. Experience in lab registration, order entry and specimen processing as well as experience with medical necessity requirements preferred. License/Certification – If designated to drive, must obtain OSHA Bio‑Hazard Certification prior to transporting and maintain annually. Valid driver’s license required when driving any vehicle for work‑related reason. Benefits Paid time off, parental leave, 401(K) matching and an employee recognition program. Dental and health insurance, paid holidays, short and long‑term disability and more. Early access to earned wages with Daily Pay, tuition reimbursement, adoption assistance. #J-18808-Ljbffr