Parts Advisor

Parts Counter Specialist

Eugene, OR | BMW | Luxury European brand | Hospitality | Automotive parts | Dealership parts | Pacific Northwest | Lane County | Veterans encouraged to apply | $18 - $22/hr

Is This You?

You're accurate, organized, and fast with a parts lookup -- technicians and service advisors can count on you to find the right part the first time, get it to the right bay without delay, and flag a supersession or backorder before it becomes a workflow problem

You come from dealership parts, automotive aftermarket, or a comparable technical environment and you're ready to bring that foundation to a BMW store in Eugene where the pace is real and the parts counter is a critical link in service throughput

Who We Are

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

BMW of Eugene serves a loyal, brand-passionate ownership community in one of Oregon's most university-driven and culturally engaged markets. The parts department here supports a technically sophisticated BMW service operation -- the counterperson who fills orders accurately, communicates proactively on delays, and keeps the technician team moving without parts-related interruptions is one of the highest-impact roles in the building.

What You'll Do

Fill internal parts orders for service technicians accurately and efficiently -- pulling, staging, and delivering parts to the correct bay without delay

Process retail and wholesale parts sales -- assisting walk-in guests and wholesale accounts with parts lookup, pricing, and order fulfillment

Look up BMW OEM part numbers using electronic parts catalogs -- identifying correct parts, supersessions, and compatible alternatives accurately

Communicate backorders, substitutions, and availability updates proactively to technicians and service advisors -- parts delays that aren't communicated create repair delays that reach the guest

Process parts returns, cores, and warranty parts accurately and per department procedures

Assist with receiving, binning, and inventory organization as needed to keep the department accurate and accessible

Maintain accurate records in the DMS throughout every transaction

What We're Looking For

Dealership parts counter, automotive aftermarket, or comparable parts experience preferred -- BMW or European brand parts familiarity a meaningful advantage

Accurate and fast with parts lookups -- you know how to navigate an electronic parts catalog efficiently and you verify part numbers before pulling, not after

Proactive communicator -- when a part is backordered or superseded, the technician and advisor hear it from you immediately, not when they come looking for it

Organized and detail-oriented -- the right part to the right bay at the right time is the standard, and inventory accuracy depends on consistent binning and documentation discipline

Comfortable with DMS platforms or quick to learn them

Valid driver's license with a clean driving record

What We Offer

$18 - $22/hr

Medical, dental, and vision insurance

Life insurance and supplemental coverage options

Paid time off and paid holidays

Career growth -- strong Parts Advisors grow into parts specialist, wholesale, and parts management roles at Swickard

Employee vehicle purchase and service discounts

Why BMW of Eugene

A BMW store in a university-driven Lane County market with a loyal, brand-engaged ownership community -- the parts counter here supports a technically demanding service operation where accuracy and speed directly affect technician productivity and guest satisfaction

BMW's technically sophisticated platform means genuine parts expertise develops quickly -- OEM catalog navigation, supersession awareness, and European parts familiarity are skills that build value in any automotive service environment

Eugene's close-knit automotive community means the Parts Advisor who does their job well is known and respected by the technicians and service advisors who depend on them daily

Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to how we support our internal team just as much as our guests

If you're an accurate, proactive parts professional ready to support a technically demanding BMW service operation in a well-run Eugene store where your reliability keeps the shop moving -- apply.