Assistant Manager

TITLE: Assistant Store Manager

Retail Program


PURPOSE:

• To assist in developing, directing, and managing marketing program for a retail store using efficient and approved business practices that will realize the greatest potential revenue from available material.
• To review and analyze the results of store sales in order to establish performance standards, detect trends, and determining proper courses of action.
• To help develop the sales ability of disabled workers in order to prepare them for positions in competitive industry.
• To help train and motivate Sales Clerks to produce sales and perform their duties properly.
• To produce sales through the use of: display techniques: knowledge of the quality, characteristics, and merits of the merchandise and approved sales methods.
• To make routine operational decisions within organizational policy, when Store Manager is not available.

ESSENTIAL FUNCTIONS:

• Customer Service:
  • Promote a friendly and welcoming environment for all customers at all times.
  • Project a friendly, positive, and professional demeanor throughout the work day.
  • Greet all customers as they enter the store in a positive and professional manor.
  • Treat all customers equally with respect and kindness.
  • Maintain a positive, team oriented relationship with fellow associates and supervisors.
  • Actively greet and engage all customers while performing work duties.
  • Assist customers in determining location and selection of desired merchandise. Immediately cease all work duties to assist customers.
  • Answer all phone calls promptly and in a pleasant and professional manner while using the approved script.
  • Maintain store cleanliness, organization, and sizing in order to promote a pleasant and safe shopping experience for all customers.
  • Actively strive to resolve all customer concerns, complaints and conflicts while maintaining a positive and friendly attitude. Seek supervisor assistance if unable to personally resolve issue.
  • Consistently monitor customer checkout times and provide prompt aid to appropriately expedite transactions.
  • Process friendly, efficient, and accurate cash register transactions while focusing exclusively on the customer.
  • Count change back to every customer.
  • Thank every customer for their purchase and their support of the Goodwill Mission
• Demonstrate excellent customer service skills while also actively reinforcing Associate customer service job requirements.
• Possess an understanding of and a commitment to the Goodwill Mission.
• Demonstrate effective communication of the Goodwill Mission to customers, either verbally or through Mission related literature or messaging.
• Assists, maintains, and improves general conditions of the store in a way that will reflect and promote the high standards of Goodwill Industries.
• Maintains up-to-date store when Store Manager is not available.
• Monitor constantly for any suspicious customer or associate behavior and promptly report any instance of theft to a supervisor.
• Promote safe conditions for all customers and staff and perform proper fire safety procedures.
• Promptly report any accidents/incidents and unsafe conditions or actions to a supervisor.
• Assures that the premises of the store is clean, neat, and orderly and that all safety practices are observed; and that each person is aware of his/her responsibilities for the prevention of fires; assures that daily inspections are made just prior to closing of each store.
• Keeps Store Manager informed of progress and problems.
• Can schedule store associates using approved number of hours and providing appropriate and adequate manpower of the store when necessary.
• Displays merchandise in correct manner.
• Prepares merchandise for proper stock rotation.
• Operates cash register properly.
• Prepares required daily sales reports.
• Makes daily bank deposits.
• Must be able to stand for long periods of time, use hands to finger, handle, or feel; reach with hands and arms; push or pull. Must be able to occasionally sit, kneel, squat, and climb. Must be able to regularly stoop, bend, reach tum and twist body and lift up to 25 pounds and occasionally lift and/or move up to 50 pound.
• Other related duties as directed by the Manager.

DUTIES AND RESPONSIBLITIES:

• Completes action on each directed task expeditiously, thoroughly, and reports results.
• Sets an example for subordinates.
• Conforms to Goodwill Personnel Policies and Procedures. Assures that workers are assigned to jobs adapted to their respective skills, abilities, and limitations.
• Delegate's duties, responsibility, and authority to Store Clerks when in charge to the extent required for effective operation; keeps Store Clerks informed of changes in policies and trends; directs and guides subordinates in their work and assures them they are an important part of the Goodwill Team.
• Does everything possible to educate the public about Goodwill Industries' purposes.
• Helps customers make selections of desired merchandise.
• Makes customers aware of reasons to buy items such as: quality, style, usefulness, and condition.

CONTINUING EDUCATION REQUIREMENTS:

A minimum of twelve (12) hours of continuing education required yearly. Education should be related to the essential functions of maintaining skills acquiring updated knowledge of changing techniques.

SUPERVISION RECEIVED:

Works under the direct general supervision of the Store Manager. Also works under the direct and/or indirect general supervision of the Senior Sales Manager, Vice President Retail Operations, and President and C.E.O. of Goodwill Industries.

SUPERVISION EXERCISED:

Help train, direct, and supervise store clerks, helper/trainees, and disabled workers to sell and display merchandise and perform other duties as described by that person's job description.

PERSONALITY TRAITS:

Leadership abilities, self-motivated, dependability, industriousness, enthusiasm, cleanliness, neatness, pleasing business personality, self-confidence, cooperative, willingness to learn, promptness, assertiveness, ability to accept compliments and constructive criticism, ability to communicate effectively, loyalty, common sense.

SPECIAL SKILLS:

Strong communication skills; ability to set goals and achieve them; basic understanding of methods of motivating subordinates; understanding of how to approach a customer; ability to demonstrate merchandise; basic knowledge of fashion and household goods: style, color, quality, use of accessories, purpose, merit; awareness of the community and buying habits of its residents.

RELATIONS:

With the Sales Management Department: Follows direction both verbal and written. Seek guidance when needed. Keeps Senior Sales Manager and Director of Retail Operations informed of significant trends and events concerning the store and its staff.

With Sales Clerk: Assist in training, delegate duties, responsibilities, and authority to Sales Clerks. Provide supervision, constructive criticism, and praise as needed.

With Helper Trainee : Stresses the importance of proper conduct and appearance when exposed to the public. Seek ways to improve their work proficiency. Stress to the helper/trainee the importance of neatness, accuracy, and self-discipline. Guide helper/trainee to conduct them in a manner which will produce positive public opinion. Helps set performance standards and measures effectiveness by these standards.

With the General Public: Is responsive to customer interests and reactions such as complaints, and suggestions received and takes corrective action promptly and decisively. Is particularly careful of public opinion and the manner in which the conduct of helper/trainee and the appearance and the operation of the store affect such opinions.

STANDARDS FOR MEASURING PERFORMANCE:

• Sales achievements on a daily and weekly basis.
• The manner in which the individual performs the duties of a Goodwill Industries Assistant Store Manager.
• The level of awareness of the needs and the problems of the store and the ability to communicate those factors to the Store Manager and Senior Sales Manager.
• Degree to which respect and confidence of co-workers is established.
• Quality, quantity, and timeliness in the performance of assigned tasks.
• The manner in which one's conduct reflects the high standards of morals and integrity expected of all Goodwill associates.
• Ability to meet deadlines and respond to special requests and the desires of management
• The level of self-motivation and enthusiasm demonstrated by the Assistant Store Manager.

The above statements reflect the general duties considered necessary to describe the principle functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.

QUALIFICATIONS:

• High school graduate or equivalent (minimum requirement).
• At least one-year experience with retail sales or related experience
• One-year supervisory experience