Rental and Repair Service Writer

Job Description

Job Description

HOW YOU WILL MAKE A DIFFERENCEThe Service Writer assembles welding machines in accordance with manufacturer safety standards, responds to customer calls, and delivers courteous, professional service to customers and co-workers. This role also includes creating repair orders, converting work orders to sales orders, processing customer payments, reserving rental equipment, and preparing rental equipment to meet customer needs. By keeping service and rental processes accurate, efficient, and customer-focused, this position helps support customer satisfaction, operational success, and the continued growth of CK Supply. SUCCESS ESSENTIALS:Detail OrientedIs very methodical in ensuring equipment is put together according to safety standards and guidelines.Customer Service SkillsDisplays a pleasant professional attitude towards co-workers and customers.Self DirectedAbility to prioritize multiple projects and work independently with little direction or supervision.Problem SolverIdentify, analyze and solve problems. CK SUPPLY CORE VALUES: Please read slowly these are non-negotiables and are a requirement for all positions! Driven - Hardworking, Dedicated, Dependable, Desire to be the BestPassionate - Positive Attitude, Appearance, Pride, Love What We DoPeople-Oriented - Honest, Respectful, Trust-Worthy, Integrity Solutions-Focused - Knowledgeable, Creative, Problem-Solvers PRIMARY DUTIES AND RESPONSIBILITIESAssembles various new welding machines that necessitate gas hoses, power cables, setting voltage and building cylinder racks as required by manufacturer.Ensures outgoing rental equipment is properly setup and tested.Inspects all returned rental equipment and machines to ensure there is no damage and that equipment runs properly.Troubleshoots and repairs MIG guns. Ensures repaired equipment and rental equipment, for Branch locations, are staged in proper shipping area and enter delivery/billing tickets into computer.Loads and unloads machines for customers.Assist with incoming rental and service phone calls providing excellent customer service. Enter new work orders and rental delivery tickets in system as needed.Assist with log in of equipment for repair.Practices all safety policies and procedures.Follow and enforce all safety guidelines and requirements including proper personal protective equipment for employees and visitorsAdhere to the CK Core Values through behavior and wordsOther duties, as assigned, within the job classification and business QUALIFICATIONS/ REQUIREMENTSHigh School Diploma or equivalent Previous welding knowledge is required1+ years of experience performing comparable dutiesTrade or vocational school completion is a plusAbility to read and comprehend manual instructionsBasic computer skills required (Word, Teams, NetSuite, etc.) WORK ENVIRONMENTThe following are some conditions that an employee may encounter in this position. This list is not all-inclusive.Working around the smell of fumes/odors.Working in the vicinity of hazardous materials.Working around dirt/dust.Being exposed to extreme heat or cold weather conditions. PHYSICAL REQUIREMENTSAbility to lift 25-75lbs regularly, occasionally lift 76-100lbs Ability to maneuver all equipmentMust be able to stand for long periods of timeAbility to stoop, bend, twist, and kneel EQUIPMENT UTILIZEDThe following is a list of some of the types of equipment that an employee in this position may be required to operate. This list is not all-inclusive. ForkliftLaptop/ComputerCell PhoneOffice phone and headset  REQUIRED SAFETY EQUIPMENTAll proper safety equipment must be worn according to company policies and regulations including safety glasses, safety boots, and ear protection while in any area considered safety-sensitive.  WHY YOU WILL LOVE WORKING HEREHeadquartered in St. Louis, MO, CK Supply Inc. has been the definitive source for metalworking and gas related technologies for over 75 years. As the largest independent distributor of welding and gas products in Missouri and downstate Illinois, we distribute a full line of industrial welding and gas related equipment focusing on product quality, best in class service and family values. CK is growth minded, looking to be the dominate distributor of gas and welding supplies in the Midwest by doubling in size within the next ten years! With this growth will come new opportunities, with a promote-from-within culture leading the way. Our mission is to provide CK employee-owners with a safe work environment that is challenging, productive, fun and rewarding.Competitive salaryEmployee and Family owned Open-book management Company focus on developing employees through trainingStrong brand and reputation in the marketCompetitive Medical, Dental, Vision, Long-Term DisabilityCompany-Paid Short-Term Disability & Life InsuranceHSA Account with Company ContributionFlexible Spending AccountEmployee Assistance ProgramTuition Reimbursement ProgramESOP (Employee Stock Ownership Plan) Retirement Plan401(K) with company matchPaid Time Off This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.Cee Kay Supply, Inc. and any subsidiaries are Equal Opportunity Employers (EOE).