Clinical Medical Assistant - Center for Health and Well-being

This position provides both clinical and administrative support to ensure smooth patient flow and an efficient front office experience. Responsibilities include checking vital signs, obtaining and documenting medical and social history, administering injections, performing venipuncture, scheduling, patient registration, referral coordination, and medical records processing. The role also involves greeting patients, verifying insurance, collecting payments, and coordinating care services. This position may mentor or precept students and volunteers assisting in any of these activities along with other duties as assigned.

Salary & Benefits

FTE: 0.87–1.0, negotiable based on candidate interest and availability. This position works approximately 40 hours per week during August–May, with the opportunity for a reduced summer schedule during June and July depending on the agreed-upon FTE. Salary will be prorated based on FTE, with a full-time 1.0 FTE salary range of $34,000–$48,500.

Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

Primary Duties

• Comply with appropriate regulations including HIPAA, CLIA, and OSHA.

• Follow established clinical and administrative protocols as applicable.

• Appropriately document patient interactions and medical information.

• Manage patient phone calls and messages as appropriate for scope of practice.

• Perform daily patient flow functions and front office duties, effectively multitasking in a fast-paced environment.

• Safely administer injections and perform venipuncture.

• Ensure that the registration area and telephones open promptly and that closing details are carried out.

• Greet clients/patients and obtain necessary documentation, ensuring accurate patient information and insurance verification.

• Collect payments for services and process billing information.

• Schedule and confirm patient appointments following established guidelines and conduct follow-up calls as necessary.

• Monitor daily schedules to ensure compliance with clinic guidelines and suggest improvements as needed.

• Keep accurate reports, patient statistics, and office productivity data for reporting purposes.

• Maintain office and medical supply inventory. Attend staff meetings, trainings, and clinic community activities.

• Provide care consistent with a patient-centered approach, addressing social determinants of health.

• Perform other duties as required/assigned by leadership.

Required Knowledge, Skills, and Abilities

• Graduate of an accredited medical assistant training program or equivalent experience in a healthcare setting.

• Current Medical Assistant Certification in the State of Michigan.

• One (1) year working in a healthcare setting with electronic medical record experience or an equivalent combination of education and experience.

• Effective verbal, written, and interpersonal communication skills with the ability to interact with diverse populations.

• Ability to work collaboratively in a team-oriented environment with a strong customer-service orientation.

• Ability to handle patient and organizational information in a confidential manner.

• Proficiency in a Windows-based computer system, including email, internet, and software such as Microsoft Word and Excel.

• Ability to perform detailed tasks with frequent interruptions and prioritize work effectively.

Preferred Knowledge, Skills, and Abilities

• Vaccine/Allergy Injection Management

• College Health Experience

How to Apply

Attach your cover letter and resume. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact View email address on aiapply.co. If you need technical assistance, please contact Human Resources at View email address on aiapply.co .

Applicants must be legally authorized to work in the United States and must not require sponsorship now or in the future.

Application Deadline

For full consideration, please apply by September 2. This posting may be closed at any time at the discretion of the University.

Working Conditions

Clinical office environment. Some travel may be required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must have the physical stamina to work long hours and/or more than 5 days per week. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The information contained in this job description is for compliance with the Americans with Disabilities Act as amended by the ADA Amendment Act (2008), Section 504 of the Rehabilitation Act of 1973, and other applicable federal and state laws that prohibit discrimination on the basis of disability. GVSU will provide reasonable accommodations to qualified individuals with disabilities upon request. See TDD Callers: Call Michigan Relay Center at 711 (in State) or View phone number on aiapply.co (out of State).

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities.